Senior Recruiting Coordinator

BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. We’re looking for a Senior Recruiting Coordinator to deliver an exceptional candidate and interviewer experience and help lead the day-to-day work of our global coordination team. You’ll own complex interview scheduling, bring deep Ashby expertise, use metrics to improve performance, and mentor fellow coordinators. You’ll also manage the day-to-day work of the AI agents we’re building to support recruiting coordination. Partnering closely with Talent Operations, you’ll improve how our people, systems, and AI agents work together. This is a hands-on role for someone who communicates proactively, brings solutions, and moves with urgency, with opportunities to grow into people management over time. THE IMPACT YOU WILL HAVE: - Own complex interview scheduling across teams and time zones, delivering a responsive, well-organized experience for candidates and interviewers. - Serve as the team’s Ashby expert, resolving scheduling issues, coaching coordinators, and partnering with Talent Operations to improve workflows. - Own day-to-day coordination operations and support Talent Operations projects, keeping Ashby records, interview plans, and scheduling data accurate and up to date. - Drive coordination performance through accurate reporting on interview volume, time to schedule, SLA adherence, reschedules, and candidate and interviewer feedback. - Develop fellow coordinators through onboarding, training, and practical coaching, helping the team manage priorities, workloads, and coverage. - Manage AI agents that support recruiting coordination, reviewing their work, resolving exceptions, and improving their accuracy and reliability with Talent Operations. - Partner closely with recruiters and the Talent team, aligning on priorities, communicating risks early, and bringing clear recommendations that keep interviews moving. WHAT WE’RE LOOKING FOR: - 4+ years of recruiting coordination experience, with demonstrated success managing complex, high-volume scheduling in a fast-moving environment. - Advanced Ashby expertise is required, including interview plans, interviewer pools, scheduling links, calendar integrations, and independent troubleshooting. - Experience supporting Talent Operations or coordination operations, including ATS data quality, workflow maintenance, and process documentation. - Strong command of Ashby reporting and coordination metrics, with a track record of translating data into better scheduling outcomes. - Experience mentoring coordinators, leading training, and helping teammates use Ashby confidently and effectively. - Clear, proactive communication and the ability to build trusted partnerships with candidates, interviewers, recruiters, and Talent Operations. - Sound judgment and a strong sense of urgency: you investigate problems, recommend solutions, and follow through without repeated direction. - Applied AI fluency, including writing instructions, evaluating outputs, and identifying when human judgment is needed. Experience managing AI agents is a strong plus. ABOUT THE TEAM: - Our talent team is fully remote, embracing async communication and collaboration through Slack channels, thorough documentation, and proactive updates to keep work moving forward smoothly across time zones. - We hold weekly RC team syncs to review priorities and solve coordination challenges. Coordinators also participate in hiring syncs for the roles they support, staying close to candidate progress, hiring decisions, and upcoming needs. - Driven by a dedication to our craft, we continuously refine our best practices and data quality to deliver an exceptional experience for both internal stakeholders and candidates, supported by precise, reliable reporting. TEAM OPERATING RHYTHMS: - Based in the Pacific Time Zone, working 8:30 a.m.–5:30 p.m. PT. - As a globally distributed team, we operate across various time zones, yet most of us overlap for collaboration and meetings between 7 a.m.–12 p.m. PT. - An active scheduling workload alongside coordination operations, Ashby data maintenance, mentoring, reporting, and AI agent oversight. - Advance coverage planning for holidays and absences, with clear owners and next steps. LEARN ABOUT TRM SPEED IN THIS POSITION: - When an interviewer cancels, you promptly identify alternatives, recommend a solution, and confirm the revised plan with the candidate and interview team. - When scheduling misses turnaround targets, you use Ashby data to diagnose the issue, recommend a change, and track whether performance improves. - When an AI agent sends incomplete instructions, you correct the affected communications and partner with Talent Operations to test a fix. APPLICATION INSTRUCTIONS If you’re interested in joining TRM, we encourage you to apply directly. Every application is reviewed by our Talent team. Before applying, review the job description carefully and highlight the experience and impact that best demonstrate the required qualifications. Please also provide thoughtful and accurate answers to the application questions, as these will be used to evaluate your skills and qualifications for the role. If you send your resume directly to someone at TRM, we can’t guarantee it will reach the appropriate hiring team. Applying directly is the best way to ensure your application will be considered. INTERVIEWING WITH TRM Our process is designed to understand how you think, solve problems, and deliver impact, while allowing you to evaluate TRM. Most interview processes include a case study, an AI skills assessment, and a Leadership Principles interview. - Recruiter Intro: Qualifications, motivations, and alignment with the role. - Hiring Manager: Deep dive into your relevant experience, skills, and impact. - First Round: 1–2 interviews focused on the skills most critical to the role. - Final Round: Hands-on case study. This is usually a panel-style session where we go deeper into your craft, problem-solving, and alignment with TRM. - References: Former colleagues who can provide insight into your work and impact. - Offer: Congrats! Your recruiter will present the offer and compensation details. - Welcome to TRM: We're excited to build a safer world with you! Your recruiter will share your specific interview plan and preparation guidance along the way. AI FLUENCY AT TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves FAST. We are a high-velocity, high-ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly - Operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem-solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires thriving in ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure-test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. LEADERSHIP PRINCIPLES We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. JOIN OUR MISSION At TRM, we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. PRIVACY POLICY AND ADDITIONAL INFORMATION By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy https://www.trmlabs.com/policies/privacy-policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at [email protected]. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog. RECRUITMENT AGENCIES TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.