Aircraft Technical Support Representative, Aftermarket

At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture. BETA’s Customer Service & Support team is seeking an all-star Technical Support Representative to ensure BETA aircraft operators and maintainers receive the world’s best technical assistance and issue resolution when they contact BETA asking for technical help. The ideal candidate brings boundless enthusiasm for aviation maintenance and the electrification of aviation, combined with a desire to deliver the industry’s best aircraft technical support experience. How you will contribute to revolutionizing electric aviation: ● Deliver the world’s best technical support to BETA aircraft operators and maintainers. ● Provide fast and effective answers to customer questions and promptly resolve technical issues whether you are on-site or remote (e.g., phone, email, digital platforms) including troubleshooting and diagnostic assistance, maintenance and inspection guidance, and operational advice. ● Provide 24/7 Aircraft on Ground (AOG) operational and technical assistance, effective escalation management, and timely recovery actions to minimize aircraft downtime and operational disruption. ● Provide responsive and consistent technical support from pre-certification aircraft demonstrations through entry into service and commercial operations of certified CTOL and VTOL Alia aircraft. ● Capture, document, and analyze customer-reported issues, malfunctions, defects, troubleshooting outcomes, and field experiences. ● Use digital and analytical tools/processes to identify trends in reported issues and troubleshooting data to improve issue resolution and identify opportunities for proactive, preventive maintenance. ● Translate operational learning into improved aircraft reliability, availability, maintainability, technical publications, and customer experience. ● Manage customer communications for RMAs (Return Material Authorizations) and warranty claim processing to ensure transparency and timely resolution. Minimum Qualifications: ● FAA A&P Mechanic Certificate with both Airframe (A) and Powerplant (P) ratings. ● Excellent communication, troubleshooting, problem-solving, and interpersonal skills. ● Bachelor’s degree in Technology, Engineering, Aviation, or a related technical field; equivalent relevant experience may be considered. ● 5+ years of aviation-industry experience in maintenance, airline operations, technical support, field service, engineering, or aftermarket services. ● 2+ years of experience in a customer-facing technical support, help desk/operations center, field-service, or similar role. ● Experience supporting AOG response, technical troubleshooting, and airline technical operations. ● Experience with customer support tools and ticketing systems, help desk workflows, triage protocols, escalation processes, and knowledge-management systems. ● Continuous improvement mindset, skills, and/or training with the ability to build processes and standard work while responding effectively to immediate operational and time-critical demands. ● Strong understanding of aviation regulatory compliance and FAA requirements. ● Ability to extract actionable lessons learned from technical-support data, customer feedback, and field operations. ● Strong sense of technical product safety, safety culture and human factors awareness, and the ability to exercise sound judgement in fast-moving, time-sensitive, high-pressure situations. ● This position will primarily be based in an office environment in BETA’s South Burlington, VT location, but travel to BETA’s location in Plattsburgh, NY is expected (day trips, not overnight), and willingness to travel to customer locations (domestic and international) is required. Above and Beyond Qualifications: ● Experience with electric aircraft, advanced air mobility, or other emerging aviation technologies. ● Experience in a startup or high-growth environment. ● Experience with predictive-maintenance analytics and building digital technical support tools. ● Knowledge of software-update deployment, configuration management, and retrofit implementation for operational aircraft. ● Experience creating and managing aircraft technical documentation, maintenance documentation, maintenance training, or continued-airworthiness communications. ● Experience with warranty administration, processes, and fleet management. ● Familiarity with EASA and international operational requirements. ● Pilot’s license and/or a passion for flight and being a part of the future of aviation! Physical Demands and Work Environment: The physical demands and work environment described below are representative of what a Team Member must meet to successfully perform the essential functions of this role. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you need an accommodation at any point, during the hiring process or on the job, please let us know. We're glad to work with you. Depending on the role, the work may involve: - Indoor and outdoor work in a range of conditions, including hot, cold, wet, and humid environments. - Movement throughout the day, including varied amounts of walking, standing, sitting, bending, reaching, stooping, kneeling, and crouching. - Climbing ladders and stairs. - Balancing, meaning keeping steady to prevent falls while walking, standing, or crouching on narrow or slippery surfaces. - Handling objects, including seizing, holding, grasping, turning, picking, and punching. - Lifting, carrying, pushing, and pulling up to 50 pounds. - Safely operating material handling equipment, such as forklifts and pallet jacks. - Working with small parts and components (some positions). - Working around variable noise levels, fumes or airborne particles, and hazardous chemicals. These conditions require personal protective equipment (PPE), such as face protection (safety glasses, goggles, face shields, respirators), gloves, and hearing protection. - Office work using standard office equipment, including a computer. - Travel by air or automobile. - Working varying shifts and hours to keep operations running smoothly across the organization. The specific vision abilities this role requires include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. We're happy to talk through the specific requirements of this role during the interview process. The wage listed here reflects our best faith estimate for this role. We pay competitively and base compensation on a variety of factors including skills, experience, industry background, and the evolving needs of the role. We remain committed to fair and equitable pay and we're happy to discuss during the interview process. Compensation $100,000—$125,000 USD Build electric airplanes with us! BETA offers a competitive Total Compensation package designed to support you now and as you grow with us. This role includes both Restricted Stock Units and Performance Stock Units for all full-time team members, so everyone shares in our success. You’ll have access to onsite healthcare in Vermont, comprehensive medical coverage, dental and vision, short- and long-term disability, and paid parental leave. We also take care of the everyday details with daily lunch provided, and yes—flight lessons are part of the experience, along with a range of additional perks that make work here genuinely rewarding. We encourage all driven candidates to apply, even if they do not meet every listed qualification. We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace. Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.