Client Services Manager, Habilitation

Client Services Manager – Habilitation | HPA | Wilkes-Barre, PA Location: BAYADA Habilitation PA (HPA) | Wilkes-Barre, PA Schedule: Full-time, exempt | Exact days and hours to be confirmed Work arrangement: In-person, office-based. Remote or hybrid work is not available. Benefits: PTO, comprehensive benefits, and 401(k) match BAYADA is seeking a Client Services Manager (CSM) to support our Habilitation team in Wilkes-Barre, PA. The CSM helps coordinate services for clients, support and guide field staff, and maintain strong relationships with families, referral sources, payors, and community partners. At BAYADA, our mission is to help people have a safe home life with comfort, independence, and dignity. In this role, you’ll help clients access consistent, high-quality Habilitation services while supporting the team members who provide care and services in the community. If you’re an organized, relationship-focused leader who enjoys coordinating people and services, managing a caseload, and contributing to a close-knit office team, a Client Services Manager role may be a great fit. What you’ll do - Coordinate client services, schedules, and caseloads to support reliable, high-quality service - Match field staff with client needs, qualifications, and availability; follow up on assignments and address schedule changes - Build trusting relationships with clients, families, referral sources, payors, and community organizations - Respond to service inquiries, help establish service arrangements, and support the growth of the caseload - Provide field staff with coaching, feedback, performance support, and recognition in partnership with clinical colleagues - Support field staff recruitment, interviews, onboarding, orientation, training, and retention efforts - Respond to client and employee concerns; document, investigate, resolve, and follow up on incidents and complaints with the appropriate team members - Monitor caseload activity and key measures; support accurate payroll, billing, and other office processes - Help manage annual education and compliance requirements for field staff - Assist with call-outs and last-minute service needs, and provide on-call support or backup when needed - Maintain accurate, confidential records and follow BAYADA policies, procedures, and applicable regulations - Contribute to office operations and team needs, including answering calls and greeting visitors as needed What you bring Required - Four-year college degree - Prior supervisory experience, including managing people and business functions - Demonstrated interpersonal skills and a record of achieving goals - A record of successfully taking on increased responsibility, with a desire to continue learning and growing - Competence with basic computer skills - Ability to communicate effectively with a variety of audiences and to read, write, and communicate effectively in English - Commitment to BAYADA’s values of compassion, excellence, and reliability - Ability to meet BAYADA’s pre-employment assessment requirements Preferred - Prior health care, home care, or recruiting experience Why join BAYADA - Help clients access services that support comfort, independence, and participation in their community - Make a difference through thoughtful service coordination and dependable client support - Support and develop a team of field staff through coaching, onboarding, and recognition - Build trusted relationships with clients, families, and community partners - Join a mission-driven organization that values compassion, excellence, and reliability - Access ongoing training, mentorship, and career development opportunities Benefits BAYADA offers a comprehensive Total Rewards program designed to support employees with health plan options, flexibility, and long-term financial security. Learn more at BAYADA Benefits. Benefits may include medical, dental, and vision coverage; paid holidays, vacation, and sick time; a 401(k) with company match; employer-paid life insurance; an Employee Assistance Program; and tuition reimbursement. Apply If you’re ready to bring your leadership, organization, and relationship-building skills to a role that supports clients and field staff, we’d love to connect with you. Join BAYADA as a Client Services Manager and help strengthen Habilitation services in the Wilkes-Barre community. As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here. BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.