Sales Executive

ABOUT LITTA Litta is a VC-backed Waste-Tech scale-up on a mission to become the UK's leading bulky waste removal service. We're mission-led, tech-forward and growing fast, connecting customers with approved local waste collection partners through a seamless digital platform. This is a great time to join: you'll have real ownership, make a real impact and help build something that matters nationally. THE ROLE Sales is the first conversation a customer has with Litta, and it sets the tone for everything after. As a Sales Executive, you'll own the sales journey end to end: understanding what each customer needs, giving them clear, honest information and helping them make a confident purchase. You'll work closely with Business Operations so that what we promise is what we deliver. If you have high standards, a curious mindset and a genuine interest in people, this role is built for you. SHIFTS & ROTA • 40 hours per week, including some evenings and weekends. • Shifts agreed with the team bi-weekly, in advance. • Hybrid, commutable to Canary Wharf. • Flexibility to accommodate business needs. WHAT YOU’LL BE DOING • Own sales conversations end to end across inbound and outbound calls, email, WhatsApp and web chat, giving every customer a clear, friendly and accurate answer. • Dig into what each customer actually wants and needs, then tailor the offer so they can buy with confidence. • Follow up proactively so customers never have to chase you for a quote, an answer or an update. • Build long-standing relationships with key clients, and keep them coming back. • Keep the Business Operations team up to date on anything sales-related, so handovers are smooth and customers hear one consistent story. • Spot patterns in what customers ask, what puts them off and where enquiries drop away, then raise them and suggest ways to widen the sales funnel. • Be an advocate for the Litta brand, including posting on social media. WHAT WE’RE LOOKING FOR Skills • Sales is your nature; you can sell anything to anyone. Integrity, clarity and customer care always come first.  • Emotionally perceptive: you read where a customer is coming from and what they need in the moment, and respond in a way that builds trust rather than just closes the contact. • A strong communicator in writing and on the phone: clear, calm and honest, whether on a call, in a chat or in a team setting. • Organised and detail-oriented, comfortable managing a high volume of enquiries without letting standards slip. • A natural problem-solver who works out what the customer really needs, not just what they first asked for. • Comfortable working across teams and with different stakeholders to get things done. • Quick to pick up new systems and processes. Familiarity with CRM; knowledge of AI tools Anthropic, Gemini, Google office tools (Sheets, Docs) • Coachable: you actively seek feedback, act on it and take accountability for your results. Behaviours • Full Ownership: you keep it in your hands until it's resolved, and you'd feel uncomfortable if a customer had to chase. • Curiosity and Learning: you thrive on continuous learning and care about your personal and professional growth. • Proactivity: you act before you're asked, follow up before customers need to, and think "what else can I do here?" • Resilience: there's a fast pace, targets to hit and plenty of change in a scale-up; even so, you stay steady, focused and bring consistent energy. ROLE SUCCESS METRICS • Sales and activity outputs consistently in line with agreed targets. • Revenue per hour, Quotes handled per hour, Call time and call attempts. • Healthy enquiry-to-booking conversion, with fast and consistent follow-up. • Regularly contributing ideas that widen the sales funnel and improve how we work. Litta is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to creating an inclusive environment for everyone. If you require any reasonable adjustments during the recruitment process, please let us know.