Application Functional Support Specialist

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic, inclusive, and diverse work environment where creativity and collaboration thrive. Present in 19 countries, we are a team of more than 28,000 professionals worldwide. The Application Functional Support Specialist will support a production environment that exchanges information with multiple connected systems. The role combines technical and functional support responsibilities, ensuring platform stability and acting as a bridge between business users and IT teams. Main Responsibilities: - Provide technical and functional support for business applications. - Manage and resolve incidents affecting application services. - Monitor application performance and support operational maintenance activities. - Collaborate with Development, IT, and Back Office teams to improve application functionality and user experience. - Perform analysis and testing activities in UAT environments. - Support application releases and deployment activities. - Maintain support documentation, user guides, and operating procedures. - Identify opportunities to automate repetitive operational tasks. - Contribute to service quality improvements through analysis and monitoring.What You'll Bring: - 6–10 years of experience in application support or a similar environment. - Knowledge of Financial Markets, including products, cash flows, and securities. - Experience in technical and functional support activities. - SQL knowledge. - Unix/Shell Unix knowledge. - ITIL knowledge. - Strong incident management and problem-solving capabilities. - Excellent communication and collaboration skills. - Strong analytical mindset and attention to detail. - Professional proficiency in English.Additional Valued Experience: - ServiceNow or a similar ticketing platform. - ALM. - OMR - SS&C. - Experience with release management and monitoring tools.