PA to GM I/C Quality Manager

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience. The Personal Assistant to General Manager In Charge of Quality plays a key role in supporting the Executive Office while contributing actively to operational excellence and guest experience across the resort. JOB DESCRIPTION Key Responsibilities Executive & Operational Coordination - Provide high-level executive support to the General Manager and Hotel Manager in the coordination of daily operations and strategic priorities. - Ensure smooth communication flow between the Executive Office and all departments across the resort. - Coordinate and follow up on operational projects, action plans, and ongoing initiatives to ensure timely execution. - Prepare executive reports, presentations, briefing documents, statistics, and meeting materials. - Organise and coordinate meetings, appointments, operational reviews, and executive agendas. - Follow up on key operational matters and ensure alignment between departments. - Support the Executive Office in maintaining operational efficiency and service consistency throughout the resort. - Assist in the preparation and coordination of management schedules, events, visits, and business-related activities. - Conduct research, benchmarking, and operational analysis when required. - Coordinate all logistics related to business trips for the General Manager and Hotel Manager.Quality & Guest Experience - Maintain a strong presence within operational areas to monitor service delivery and guest experience standards. - Conduct regular quality walkthroughs and service observations across the resort. - Identify service gaps, operational inconsistencies, and improvement opportunities, and ensure appropriate follow-up with the relevant Heads of Departments. - Support the continuous improvement of guest satisfaction and luxury service standards. - Handle guest feedback, concerns, and service recovery with professionalism and responsiveness. - Coordinate guest-related follow-ups, VIP arrangements, and personalised experiences when required. - Ensure guest areas maintain the highest standards of presentation, cleanliness, and attention to detail. - Monitor operational readiness and highlight any potential issues impacting guest experience. - Participate actively in quality initiatives, audits, and continuous improvement projects across the resort.Communication & Collaboration - Liaise professionally with guests, suppliers, partners, and internal stakeholders. - Participate in operational meetings, briefings, and management discussions. - Foster strong collaboration and communication between departments to support operational excellence. - Contribute to a positive, professional, and guest-oriented culture within the resort. - Represent the Executive Office with professionalism, discretion, and confidentiality at all times.General Responsibilities - Ensure confidentiality of sensitive information and executive matters. - Maintain accurate records, reports, and operational documentation when required. - Support the Executive Office with any additional administrative or operational tasks as assigned by Management. - Perform any other duties related to the position as requested by Management. CANDIDATE PROFILE Qualifications - Degree or Diploma in Hospitality Management, Business Administration, Tourism Management, or related field.Experience - Minimum of 3 to 5 years of experience in a similar role within the luxury hospitality industry. - Previous exposure to Executive Office, Guest Experience, Front Office, or Quality operations is highly desirable. - Proven experience working in a luxury resort or high-end hospitality environment. - Experience in operational coordination and cross-department collaboration would be an advantage.Technical Skills - Excellent command of Microsoft Office Suite and reporting tools. - Strong organisational, coordination, and administrative capabilities. - Good understanding of luxury hospitality operations and guest experience standards. - Ability to prepare professional reports, presentations, and operational summaries. - Strong attention to detail and ability to manage multiple priorities simultaneously. - Ability to analyse situations, identify issues proactively, and coordinate solutions effectively.Soft Skills - Highly professional, polished, and service-oriented. - Strong interpersonal and communication skills. - Proactive, dynamic, and solutions-driven mindset. - Strong sense of discretion and confidentiality. - Excellent organisational and time management skills. - Guest-centric with a passion for luxury hospitality. - Strong operational awareness and attention to detail. - Ability to work independently and maintain composure under pressure. - Ability to build positive relationships across all levels of the organisation. - Flexible, adaptable, and capable of operating in a fast-paced environment. WORK WITH CONSTANCE 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. - We believe in continuous learning and growth to help our teams achieve their full potential. - A strong family spirit is part of our identity, we support and care for one another. - We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. - Our passion for luxury hospitality is reflected in every detail of the guest experience. - We are committed to environmental and societal contributions, integrating sustainability into everything we do.🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence.