Housekeeping Manager

Housekeeping Manager / Governante  Benvenuti a The Usual, an international and innovative hotel group that is committed to transforming the hospitality industry into positive experiences for our guests, colleagues, and local communities. We are bringing travel as a force for good to Florence, with our first The Usual hotel outside the Benelux, planned to open in Q1 2027. Florence is a city where beauty, craftsmanship and attention to detail are part of everyday life. As our Housekeeping Manager, you'll make sure every room and corner of our hotel reflects exactly that. Together with and external contractor, you'll create a place where guests feel instantly at home from the moment they open their door. Join us in bringing The Usual Florence to life. We believe in a new way of travelling, where all people feel welcome, connected and inspired to live more consciously, without sacrificing style or a great time together. We want to redefine hospitality and encourage conscious travel where sustainable choices are prioritized by offering fun, inclusive and mindful hotel experiences. Moments from the station and steps from Florence's most iconic streets, you will find The Usual Florence. The hotel is under construction with a focus on design and sustainability. It will offer 80 guest rooms, a lively new wine bar concept with small Tuscan dishes, a library, and amenities including fitness, an art space and a lush inner courtyard. Working at The Usual Florence means being part of a passionate and international team. We encourage our people to take ownership, care for the world and people around them, and stay curious. Join us in challenging the status quo. As Housekeeping Manager, you will lead housekeeping operations at The Usual Florence, reporting directly to the Front Office Manager. You're the one who keeps the overview, motivates the team and makes sure everything runs smoothly behind the scenes. From spotless guest rooms to the library, fitness area and inner courtyard, you make sure every space reflects The Usual's standards. This is a hands-on leadership role combining daily operational management, team coaching, quality control, cost management and sustainable housekeeping practices. You will take full ownership of the department to deliver consistent quality, efficiency and a genuinely welcoming stay for every guest. Among other things, you will: - Drive pre-opening housekeeping readiness, defining standards and procedures, and preparing the hotel for its first guests. - Lead, coach and support the external housekeeping team (Room Attendants, Public Area Attendants and Supervisors), creating a positive and collaborative working environment. Lead by example and step in whenever an extra pair of hands is needed. - Oversee daily housekeeping operations, so that rooms are ready on time and operations run efficiently. - Conduct regular room inspections and quality checks so that guest rooms, public areas and back-of-house spaces consistently meet our cleanliness, hygiene and presentation standards. - Collaborate closely with Front Office, Maintenance, F&B and other departments to coordinate room availability, address maintenance issues and ensure smooth daily operations. - Monitor housekeeping supplies, linen, equipment and departmental costs. Manage budgets, minimise waste, and make sure resources are used efficiently without compromising quality. - Respond proactively to guest feedback and housekeeping-related requests, resolving issues quickly so every guest enjoys a comfortable and welcoming stay. - Ensure compliance with Italian health, safety and hygiene regulations and cleaning procedures, including the safe handling and storage of cleaning products and equipment. - Drive sustainable housekeeping practices by encouraging the responsible use of cleaning products, water, energy and linen, and finding new ways to reduce our environmental footprint. - Identify opportunities to improve workflows, service quality and team performance, and introduce practical improvements that make daily operations smarter. You take pride in a spotless, well-run hotel and in leading a team that feels the same way. You combine a sharp eye for detail with clear team management, strong organisation and solid operational discipline. You value quality, sustainability and collaboration, knowing that every room contributes to the overall guest experience. In addition, the following requirements apply: - At least 2–3 years of housekeeping experience in hospitality, including a supervisory or managerial role, preferably in lifestyle, boutique or design-led hotels. - Demonstrated ability to run housekeeping operations independently. - Solid knowledge of Italian health & safety and hygiene regulations, and the safe use and storage of cleaning chemicals. - Experience with a hotel pre-opening is considered a distinct advantage. - Strong coaching, recruitment and communication skills with an approachable, constructive leadership style. - Practical knowledge of housekeeping administration (scheduling, inventory and linen counts, cost tracking and budgeting). - A natural eye for detail and the little things that make a big difference. - An organised, proactive approach and the ability to prioritise, even during busy periods. - A hands-on attitude. You're not afraid to roll up your sleeves and support your team. - Availability to work flexible shifts, including weekends and public holidays. - A real passion for sustainability and responsible housekeeping practices. - Fluency in Italian and working proficiency in English are required. - You are legally allowed to work in Italy. - A competitive annual, gross salary between €26.675 – €30.000 based on your experience and know-how. This includes the 13th and 14th month. - 26 holidays to relax and unwind throughout the year. - Pension contribution to take care of your old days. - The unique opportunity to join a new hotel and set the foundations for our beautiful new location. - A dynamic and collaborative work environment where your ideas are valued. - Do you like your colleagues? Join us for get-togethers with food and beverages to strengthen those connections. - Personal coaching based on (y)our goals, development and ambition. - Discount for you and family while enjoying time off (relax, eat, sleep, meet, and play) in our hotels. - Extra time off to volunteer with our charities. The anticipated start date for this role is January 2027. Our hiring & recruitment team is international, so please submit your application in English. Please don't hesitate to reach out, we can't wait to meet you! You can reach out to our People & Culture department at [email protected].