Community Support Specialist @ The Social Hub | Spanish native

Imagine this. You start your day in a sunny office in Valencia. You speak Italian, Spanish or French. You’re the first point of contact for guests, handling reservations and inquiries with a smile and making every interaction personal and memorable. No scripts. No cold leads. Just genuine conversations that turn guests into raving fans. Welcome to weWow 👋 Your next chapter starts here At weWow, you’ll work in an international scale-up environment with strong European brands. For this role, you’ll be the Community Support Specialist for The Social Hub: providing exceptional guest support, handling individual reservations, and contributing to both guest satisfaction and commercial success across multiple locations. What will you actually do? - Deliver outstanding guest support via phone, email, chat, and social channels - Handle individual reservations and related inquiries for all locations and product offerings - Execute daily Service Hub tasks following SOPs and checklists to ensure accuracy and consistency - Manage guest requests, reservations, and administrative processes while maintaining compliance with privacy standards - Use key systems like Mews (PMS), Salesforce Service Cloud, and other platforms, integrating AI tools to enhance efficiency and personalization - Provide clear, friendly, and informed advice to guests about services, products, and experiences - Collaborate with team members to ensure a seamless, connected guest journey - Contribute to both guest satisfaction and commercial performance This role suits you if you… - Are fluent in Spanish, Italian or French - Have 0–2 years of relevant experience - Are service-oriented, friendly, and solution-focused - Are tech-savvy and comfortable learning new tools to enhance efficiency and personalization - Pay attention to detail while maintaining a personal, professional touch - Thrive in a fast-paced, guest-first environment Why this is more fun than other guest support roles - You get to genuinely make guests feel valued and cared for - Every interaction matters and contributes to a seamless guest journey - You’re trusted with individual reservations and inquiries, making a real impact - You work closely with dynamic, international teams What we offer 💛 - Competitive salary - Breakfast & lunch at the office - Spanish health insurance - Free Spanish lessons - Growth opportunities within weWow - Monthly events, sports & socials - Relocation support to settle in Valencia - And most importantly: an international work environment where you’ll quickly feel at home