Solutions Architect, Implementation

A little bit about us: Microblink is the Identity Intelligence OS that establishes Know Your Actor: control over people and agents, how risk is assessed, and how decisions are made across digital journeys. Built for an adversarial AI era, Microblink replaces static verification with continuous identity control. As the only solution spanning IDs, biometrics, and payment cards, Microblink delivers a real-time command center where signals, policies, and decisioning can be calibrated with granular precision. Companies use Microblink to adapt faster than fraud, optimize outcomes over time, and enforce trust at scale across onboarding, authentication, and every moment in between. In 2025, Microblink processed 2.9 billion identities across 195+ countries. Our proprietary Fraud Lab generates 100,000+ images monthly for training and testing models, achieving 100% deepfake detection in DHS-powered testing. Interested in learning more? Explore our tech in action. Here is why this role matters to us: We're looking for a Solutions Architect, Implementation to bridge the gap between our technology and our customers' real-world needs. This is a hands-on, customer-facing role for someone who enjoys solving complex technical challenges, working closely with engineering teams, and taking ownership of implementations from initial architecture to successful production launch. If you're equally comfortable discussing technical architecture with stakeholders and rolling up your sleeves to troubleshoot an API integration, we'd love to meet you. Here’s what you’ll do: - Own Post-Sales Technical Architecture & Implementation: Serve as the technical DRI and architect for enterprise implementations, designing end-to-end integration workflows, API schemas, and client-side architectures, and Cloud and self-hosted platforms. - Drive Hands-on Technical Execution & Delivery: Lead white-glove technical onboarding and launch by supporting integration code review, troubleshooting, and conducting configuration tuning prior to production rollout. - Troubleshoot & Unblock Complex Technical Roadblocks: Act as the primary escalation contact for post-sale technical roadblocks - debugging API integrations, analyzing network/server logs, isolating custom code vs. product environment issues, and optimizing SDK/container performance. - Partner Cross-Functionally on Customer Programs: Collaborate closely with Technical Project Managers to ensure smooth customer onboarding, technical risk mitigation, timely go-lives, and seamless transitions through hypercare. - Advocate for Customer Engineering & Product Supportability: Translate post-sales customer feedback, edge-case requirements, and implementation pain points into actionable technical requirements for Product and Engineering to improve product supportability and SDK/API features. - Build Architecture Assets & Developer Resources: Create reusable technical documentation, standard reference architectures, and sample code that streamline deployment cycles and elevate self-service onboarding. You'll be successful in this role if you: - Have 5–8+ years of experience in SaaS enterprise technical roles, specifically as a Post-Sales Solutions Architect, Implementation Engineer, Technical Consultant, or Senior Solutions Engineer handling complex client integrations. - Possess strong hands-on technical capabilities with working knowledge of APIs (REST/JSON), Web development (JS, HTML/CSS), Mobile platforms (iOS/Swift, Android/Kotlin/Java), and backend/cloud integrations (Docker, Kubernetes, AWS). - Demonstrate a "builder" mindset - comfortable diving into code and debugging integration logs in developer tools (Postman, Xcode, Android Studio) to prove technical feasibility to client engineering teams. - Are a confident, articulate communicator who easily engages with both client developer teams and executive business stakeholders to explain technical trade-offs, architecture decisions, and implementation timelines. - Thrive in fast-paced, high-growth environments where you comfortably navigate ambiguity, balance multiple simultaneous customer implementations, and build scalable deployment frameworks from scratch. - Are action-oriented and deeply customer-obsessed, with a passion for solving complex technical puzzles and driving reliable production rollouts. - Bonus: You bring hands-on experience with Identity Verification (IDV), IAM, biometrics, fraud detection, cybersecurity, or working with highly regulated enterprise clients. Here’s what you’ll gain if you join us: - Become part of a global B2B SaaS identity company where your contributions truly make an impact, a high-performing, people-first culture that values growth, fosters learning, and rewards success. - Enjoy flexible work arrangements - work remotely, hybrid, or from one of our offices, depending on your preference and location. - Unlimited PTO to support work-life balance. - Equity. How can you join us? If this role intrigues you, do not hesitate to hit the apply button and send us your resume. We are excited to meet talented people even if you don’t feel that you match 100% of the requirements. So don’t let that discourage you, get in touch with us and we promise to get back to you. Microblink LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. This policy applies to all employment practices within our organization, from hiring to the end of your business relationship with us. Accordingly, this job advertisement is equally applicable to all people and Microblink will make a hiring decision based solely on qualifications, merit, and business needs. We prohibit discrimination of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws, as well as our internal policies and culture. For detailed information on how we process personal data, please read our Privacy Policy https://microblink.com/privacy-policy/ or reach out to our Data Protection Officer at [email protected].