Operations Manager

About CertifyOS CertifyOS is building the data infrastructure that powers modern healthcare. Today, healthcare organizations rely on fragmented and outdated provider data. This creates unnecessary administrative work, regulatory risk, and higher costs across the system. We’re solving that problem. Our API-first platform automates provider licensing, enrollment, credentialing, and network monitoring by connecting directly to hundreds of primary data sources. We help healthcare organizations maintain accurate, compliant, and reliable provider networks at scale. Our vision is simple: One API. One provider ID. Frictionless provider data. We’re backed by leading investors and built by a team with deep experience in provider data systems. At CertifyOS, we value authenticity, accountability, collaboration, results, and openness to feedback. We’re building a high-ownership team focused on solving real infrastructure problems that impact millions of patients. ABOUT THE ROLE: As CertifyOS scales, we need to add rigor & structure to our operational processes to continue driving high customer satisfaction at increasingly attractive unit economics. We’re looking to hire an Operations Manager to lead a critical branch of our Operations team – someone who combines best-in-class leadership with data-driven decision making and a relentless focus on system & process optimization. This individual will oversee a growing production-focused team made up of operations analysts, and other specialists.. WHAT YOU’LL DO: Team Management - You’ll build and manage a team that is responsible for hitting daily and weekly targets; constantly driving towards improved performance of our application processing even as volume grows. - Initially, several analysts and specialists will report to you; you will be responsible for their growth paths and success in their roles, focusing on both individual and team metrics. - Focus areas will include: team structure evolution; building dashboards; operational excellence; and optimizing work distribution systems across a large team. Process Improvement - Your core metrics will be split across speed, quality, and efficiency of application processing. You will be obsessing over ways to improve each of these as volume scales. - New requirements will surface daily; you’ll need to intake information, assess options, and build quickly, developing robust, scalable workflows. - You’ll partner with Product, Engineering, and Data teams to launch and operationalize new systems and features on the CertifyOS platform geared towards improving efficiency and client experience. - As we grow, you’ll both monitor our existing key business metrics – identifying trends & risk areas – as well as creating new metrics that move the business forward. Client Problem Solving - You’ll be accountable for operational performance, client outcomes, budgets, and ongoing improvement. - Build and manage cross-functional execution plans in partnership with transformation, support, customer success, compliance, and leadership. - Monitor operational metrics, identify gaps, and lead rapid solutions to any issues that arise. - Build trusted, long-term relationships with customers, that reinforces trust and growth. WHAT YOU’LL NEED: - 8+ years of people-management experience; a bonus for work experience at the intersection of operations & technology. - Incredible coaching skills, someone who is energized by mentoring and developing world class leaders and who has experience managing a large, production-focused team. - Laser-focus on creating the most efficient processes and driving operational improvements with your team. - A desire to get deep in the weeds to understand how processes function and how they’re connected to driving key company metrics. - An ability to get your hands dirty and build, being tactical for the short term and strategic for the long term. - Are extremely organized and excel at building out or implementing systems to maintain and enable access to highly specific and technical information. Can solve problems by understanding the root cause and coming up with solutions that work not just for the current state, but that will work under predicted future complexity and growth. - A strong track record of juggling multiple initiatives and clear ability to prioritize the most important things. - Strong analytical skills; it’s expected that you’ll be an Excel / Google Sheets maestro, with SQL mastery a plus, and the ability to become fluent in BI tools like Looker. BONUS POINTS: - Previous experience with automation adoption, process migrations & transitions or strategy consulting. - Experience in a fast-paced operations environment, likely in a venture-backed company Benefits of Working at Certify - At Certify, we’re building with intention and taking care of the people doing the work. - Your well-being matters to us. We provide 100% coverage of health, dental, and vision insurance premiums for employees. Our US-based team benefits from unlimited PTO, with at least two weeks off each year to recharge. In India, employees are supported with health insurance, statutory leave benefits, and additional wellness (menstrual) leave for women. We are an equal opportunity employer committed to building an inclusive environment where everyone feels valued and empowered to do their best work, and we welcome applicants from all backgrounds and experiences. If you require reasonable accommodations during the application process, please contact [email protected]. We are also committed to pay transparency and foster an open culture where compensation conversations are encouraged and respected.