Seasonal - Customer Experience Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Seasonal - Customer Experience Associate based in the United States. We are looking for a proactive and customer-focused Seasonal Customer Experience Associate to support users during the organization's busiest sports season, from October 2026 to February 2027. In this role, you will serve as a frontline point of contact, assisting customers through email and live chat while ensuring a smooth and positive platform experience. You will troubleshoot technical issues, investigate account-related concerns, and help users navigate prediction market products and services. Working closely with Product, Engineering, Marketing, and Operations teams, you will also communicate customer feedback and identify opportunities to improve the overall user experience. This position offers the opportunity to join a fast-growing digital marketplace and contribute directly to customer satisfaction during high-activity periods. If you thrive in a fast-paced environment, enjoy solving problems, and are passionate about delivering excellent service, this seasonal opportunity offers valuable experience within an innovative industry.