Quality Assurance Associate - AbbVie

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Quality Assurance Associate – AbbVie based in the United States. The Quality Assurance Associate plays a key role in maintaining high-quality service delivery and enhancing the patient experience within a healthcare support environment. This position focuses on monitoring incoming and outgoing calls involving patients, healthcare providers, and clients to ensure compliance with established quality standards. You will evaluate service performance, identify improvement opportunities, and provide actionable insights through reporting and trend analysis. The role also involves collaborating with internal teams and external partners to strengthen service quality and operational effectiveness. You will contribute to calibration sessions, support quality initiatives, and help implement process improvements. This is an excellent opportunity for a detail-oriented professional with strong analytical and leadership skills to make a meaningful impact on healthcare services in a remote working environment.