Customer Support Representative I

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Representative I based in India (Remote). The Customer Support Representative I will help customers get the most out of a comprehensive, AI-powered business software platform. You will serve as a first point of contact, delivering responsive, professional support across multiple communication channels. The role combines customer advocacy with technical troubleshooting, requiring you to investigate issues, identify solutions, and guide users through challenges. You will collaborate with support colleagues and internal teams to resolve problems and communicate customer feedback. As your expertise develops, you will take on increasingly complex technical cases, contribute to product testing, and improve support resources. This is an opportunity to join a global, remote-first environment where customer experience, teamwork, and continuous improvement are central to success.