Customer Success Manager, Mid-Market

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager, Mid-Market based in the United States. We are seeking an experienced and customer-focused Mid-Market Customer Success Manager to manage and grow a portfolio of approximately 60 customers using an innovative legal technology platform. In this role, you will serve as the primary point of contact and trusted advisor for mid-market clients, helping legal departments maximize platform adoption and achieve their operational goals. You will oversee the entire post-sale customer journey, from onboarding and engagement through retention and renewal. Working closely with cross-functional teams, you will identify opportunities to improve customer satisfaction, reduce churn, and drive account expansion. You will also leverage customer insights and performance data to anticipate challenges and deliver proactive solutions. This is an exciting opportunity to contribute to the evolution of AI-powered legal technology within a collaborative and rapidly scaling SaaS environment.