Customer Success Manager, Government - Legal

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Success Manager, Government – Legal based in the United States. The Customer Success Manager will guide federal, state, and local government customers in adopting and maximizing the value of innovative legal AI solutions. Acting as a strategic advisor, you will build trusted relationships with government leaders, understand their operational priorities, and translate complex legal workflows into practical AI-powered use cases. You will manage a portfolio of customers, proactively monitor adoption and account health, and develop tailored success plans that deliver measurable outcomes. Working across customer organizations and internal teams, you will support training, change management, and continuous improvement throughout the customer lifecycle. This is a remote opportunity for a customer-focused professional passionate about legal technology, public-sector transformation, and helping government institutions work more effectively.