Front Office Executive

Prime Function: - Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors - Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. - Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. - Any matter which may affect the interests of the hotel should be brought to the attention of the Management.Key Responsibilities: People Management - Provide effective support to the team to enable them to provide effective and efficient services. - Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.Financial Management - Identify optimal, cost effective use of the resources and educate the team on the same.Operational Management - Ensure quality and appropriateness of customer service provided. - To maintain Front Office log book and shift reports. - Respond to inquiries and resolve problems in an effective manner. - Ensure all guests receive a swift, smooth, professional and friendly check in and check out - Ensure quality in all aspects of the job. - Maintain record of all banquet and any other functions in the hotel. - Liaise with other departments for the resolution of day-to-day administrative and operational issues. - Carry out other duties which naturally fall within the reasonable expectations of the post. - Adhere to the Procedures & Standards Manual. - Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. - Liaise with Housekeeping for the Room Status. - Handle additional responsibilities as and when delegated by the Management. - Bachelor of Hotel Management (BHM) degree or equivalent hospitality qualification - Minimum 3 years of professional experience in Front Office department - Strong knowledge of front office operations, including reservations systems, front desk procedures, reception protocols, and cashiering functions - Proficiency with Opera PMS - Excellent interpersonal and communication skills with the ability to interact professionally with guests and colleagues - Demonstrated expertise in guest service delivery and customer satisfaction management - Strong organizational and time management skills with the ability to multitask effectively in a fast-paced environment - Proven ability to handle conflict resolution and guest complaints with empathy and professionalism - Active selling and upselling capabilities with a results-oriented approach - Cultural sensitivity and the ability to work inclusively with diverse teams - Leadership potential and willingness to support team members and management initiatives