Service Delivery Manager - MSP

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Delivery Manager - MSP based in the United States. The Service Delivery Manager will oversee IT service operations, ensuring exceptional client experiences, strong team performance, and efficient service delivery within a Managed Service Provider (MSP) environment. This role combines technical expertise, operational leadership, and people management to maintain high service standards and continuously improve performance. You will serve as a key escalation point for critical client issues, leading incident resolution and ensuring clear communication with stakeholders. Working closely with technical teams and other departments, you will optimize workloads, manage service priorities, and monitor operational performance. You will also mentor and develop team members, fostering a culture of accountability, collaboration, and continuous improvement. This is an opportunity to influence service delivery strategy, strengthen client relationships, and make a meaningful impact in a growing, customer-focused IT environment.