Customer Success Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Lead based in the United States. We are looking for a hands-on Customer Success Lead to manage the entire member journey, from initial onboarding through long-term engagement and renewal. In this relationship-focused role, you will help members navigate their programs, stay connected to the community, and achieve meaningful progress toward their goals. You will take ownership of member relationships, identify engagement challenges, and proactively address concerns to strengthen satisfaction and retention. Working closely with senior leadership, you will help create a personalized experience that makes every member feel supported and valued. You will also contribute to improving customer success processes through effective use of AI, automation, and member insights. This is an opportunity to make a visible impact in a growing coaching and membership business while developing expertise in retention, community building, and AI-enabled operations.