Franchise Manager

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth. Who We're Looking For: Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. This position reports to the National Franchise Operations Manager Your responsibilities can include: - Assisting in the setting up of SOP’s for all clients across the delivery platform - Constantly monitor and upgrade SOP’s where necessary - Assist with the training and set up of new Franchises - Train SOP’s at a Franchisee level - Monitor, manage and maintain the required Franchise service levels - Adherence of Franchisees to Hub Setup Manual and Franchise Agreement - Set and manage KPI’s at Franchise level - Regular audits to assess and measure process and execution performance - Local travel in and around an allocated region, as well as traveling to allocated regional hubs quarterly - Driving the company policies, procedures and brand standards through regular auditing processes - Train and guide Franchisees towards improved business operations, act as a consultant to the Franchisee to drive business improvement and success - Assist Franchisees in the training of their employees - Monitoring and measuring hub performance and productivity against their required Service Level Agreement’s through system checks and reporting analysis - Presenting solutions to solve problems to help drive the momentum and success of the Franchise businesses - A Franchise Manager must be the ‘protector of the brand’ at all times, working towards brand recognition and business growth Qualifications and experience: - Matric (grade 12) certificate or similar - 3 years top management experience - Microsoft Office experience in word, excel and PowerPoint - Training experience will be beneficial - Operational experience managing national or regional operations - Previous hospitality/retail Franchise working experience will be advantageous - Previous experience in the logistics industry is not required - Proven track record in delivery and execution - IT or tech savvy will be advantageous Attributes required : - High energy, self-starter - Execution bias - Understand how technology works for business - Project Management - System and process orientated - Attention to detail while still seeing the bigger picture - Understand convenience and customer service - Strong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems - Comfortable with change and an excellent team player - Low on ego, high on delivery and execution - Organization and sound communication will be key success factors of a Franchise Manager Why Join TFS: - Purpose-driven impact: Transform lives through logistics innovation - Advanced technology: Work with cutting-edge systems in a fast-paced environment - Career growth: Thrive in an agile space that champions continuous improvement - Inclusive culture: Your unique perspective drives extraordinary results At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. More than just a job, we offer: A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape. Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.