IT Support Engineer

Movu Robotics Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics? We are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications.  Your tasks: - Serve as the first point of contact for customer Key-Users reporting incidents or questions - Receive, categorize, and prioritize and solve tickets in the helpdesk system - Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds - Monitor system dashboards and alerts for automated storage and conveyor systems - Assist operators and Key-Users with login issues, user permissions, and routine tasks - Escalate and follow up unresolved or complex issues to Level 2 Support with clear documentation - Maintain and update the knowledge base with recurring issues and standard procedures - Support end-user training sessions or refreshers when needed - Technical or logistics background (IT, mechatronics, industrial engineering, logistics) - Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics - Strong analytical skills, attention to detail, and a methodical approach to problem-solving - Customer-focused, with strong communication and interpersonal skills - Comfortable working with multiple systems simultaneously (WMS, WCS, monitoring dashboards) - Fluent in English (written and spoken), German or French is a plus - You demonstrate attention to detail. - You have a first experience as a helpdesk representative - You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously.  - You are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations. - Knowledge of Salesforce + Remote Desktop Mgr and 3CX is a plus - You are willing to participate in our 24/7 standby service and eventually transition into a shift system. - In other words, you get energised by solving complex problems, supporting customers when it matters most, and transforming challenges into lasting customer success What do we offer you? - A place in an enthusiastic, young fast growing organisation with the necessary ambitions - The necessary freedom and opportunity to take initiative.  - An intensive training by experienced people. - An attractive salary in an international environment with many benefits:  - Company car with fuel card/charging pass - Group & health insurance - Meal vouchers (8€) - Eco vouchers - Net allowances - CAO90 Bonus - Laptop - iPhone + subscription - 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.