1st Line Support

1st Support – Reading - NEW!!! The Company: Focus IT have the pleasure of working with this well-established support Company. Due to demand they are seeking a support engineer to complement their existing support team. The Role: Due to industry growth, we now have a requirement for self-driven and highly motivated person to come in and build on their expertise in the support sector and complement the existing team Key responsibilities: - being the first point of contact for customers seeking technical assistance over the phone or email; - qualifying and documenting the problems raised by customers; - Responsible for handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software. - Provide on-site support for client networks and applications across the UK. - Provide remote and telephone support for client networks and applications.The Candidate: The ideal candidate for this position will have at 2 years + experience within the support sector. This is an excellent opportunity for a support engineer to progress within this dynamic and rewarding organisation In return, my client is offering a great career path with a competitive salary and great company benefits Key skills are as follows: - Windows 7,8 & 10 Administration & Support - Active Directory Administration, new user setups (User Accounts, O365 Mailboxes) - Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLan’s - Understand cabling needs for IT/Telephone System Jobs - Strong communication and customer service skills. - Ability to quickly learn new applications and technologies - Able to install, configure, upgrade and relocate PC hardware, software and print devices. - Experience of Windows XP, Vista, 7, 8, 10, Office 2003 - 2016 problem solving. - Experience of PC hardware troubleshooting and problem solving. - Microsoft Office 365 experience an advantage. - Basic Administration of Exchange Server and mobile email technologies.This role is a 1st /2nd Line Support Engineer and can also be known as a Support Analyst, Helpdesk Analyst, 1st /2nd Line Engineer, Technical Engineer, IT Support Engineer and Helpdesk Engineer. Any qualifications such as MCSE, MCSA, MCITP or CCNA would be highly beneficial towards your application Location: Reading, Berkshire And is commutable from Slough, Oxfordshire, Surrey, Basingstoke, Camberley, Aldershot, Newbury, Guildford, Woking, Bracknell, Maidenhead, Wokingham, slough, Beaconsfield, High Wycombe, Hayes and Henley on Thames and Newbury.