Director, Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Success based in Canada. We are seeking an experienced Customer Success leader to oversee and scale an enterprise Account Management function within a fast-growing SaaS environment. In this fully remote role, you will take ownership of customer retention, renewals, and expansion across a portfolio of major enterprise clients, including globally recognized retail brands. You will lead and develop a high-performing team while strengthening customer relationships and ensuring measurable, long-term value. Working closely with senior leadership and cross-functional teams, you will help evolve customer coverage models, operational processes, and global ways of working. You will also champion the use of AI, automation, and emerging technologies to improve efficiency and customer outcomes. This is an opportunity to shape a growing organization, influence strategic decisions, and build a customer success function designed for sustainable global scale.