Customer Success Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Operations Manager based in Canada. The Customer Success Operations Manager will build and optimise the processes, systems and data infrastructure that enable a high-performing Customer Success organisation. This role combines operational strategy, analytics and cross-functional leadership to improve customer retention, renewals, expansion and overall team effectiveness. The successful candidate will own the Customer Success technology stack, develop scalable playbooks and introduce automation and AI-enabled workflows that reduce manual work and identify customer risks earlier. By transforming complex data into actionable insights, they will help leadership make informed decisions and strengthen customer relationships. Working closely with Sales, Product, Finance and Support, this individual will establish the operating frameworks needed to support a growing enterprise customer base in a fast-paced B2B environment.