Guest Services Assistant

TITLE: Guest Services Assistant DEPARTMENT: Parks, Recreation & Community Services REPORTS TO: Guest Services & Operations Supervisor This is a part time temporary position, and may be required to work early mornings, evenings, weekends, and holidays. Schedule of work hours may vary based on assigned duties. NATURE OF WORK: Under the direction and supervision of the Guest Services & Operations Supervisor this position is responsible for working at the front desk of the Recreation Center, helping individuals register for memberships and programs, checking in guests, and providing information about the facility’s offerings. The position interacts with citizens, community organizations, and other city staff.  It also requires the ability to provide and maintain a safe, inclusive environment for all participants. This position will function as an Assistant to the Guest Services Supervisor and Coordinator and will be given the authority to make decisions about Front Desk operations under the direction of the Guest Services Supervisor. This position will also assist with the various programs and events offered by the department. ESSENTIAL DUTIES: - Responsible for opening and/or closing the facility, including opening and closing procedures - Maintain daily standard operating procedures for the facility, including a walkthrough of the facility for a general inspection to assure rooms are clean, set up properly, and meet facility standards - Will assist the Guest Services Attendants in the absence of the Guest Services Supervisor and Coordinator - Provide information to members and guests about the offerings of the Recreation Center - Process memberships, guest check-ins, and program registrations - Collect fees, reconciling computer accounts, and balancing daily cash till - Verify accounts for special membership types - Perform routine checks around the facility and provide immediate notification to supervisory staff of mechanical problems, personnel issues, customer concerns, and safety hazards - Preparation of Party Rooms/Banquet Rooms/Meeting Rooms - Assisting in cleaning program areas and lobby - Attending regularly scheduled staff meetings - Other duties as assigned SKILLS AND ABILITIES: - Interact with the public in an effective, customer-friendly manner, and establish and maintain effective working relationships with City staff and other organizations - Windows and Microsoft Office proficiency - Knowledge of cash register operations and cash handling - Outgoing and willing to take on additional assignments as needed - Communicate orally and in writing - Work independently and make appropriate decisions regarding work methods and priorities - Maintain confidentiality - Demonstrate a strong sense of personal ethics along with a high degree of professional judgment and discretion MINIMUM QUALIFICATIONS: - Currently enrolled in high school or possess a high school diploma or G.E.D. - Six month customer service experience preferred - Computer experience and cash handling is desired - Successfully complete a criminal history background check - Valid Washington State driver’s license - Must be at least 18 years of age to operate City owned vehicles - Must be able to obtain prior to hiring: - CPR/First Aid Card WORK ENVIRONMENT: The demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals. The noise level in the work environment is usually quiet when in the office or moderately loud when in the field. PHYSICAL DEMANDS: The demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is frequently required to walk, sit, or run.  The employee uses hands to finger, handle, feel, or operate objects, tools, or controls; and reach up with hands and arms. The employee is required to lift or move up to 50 pounds. Specific vision requirements are close vision, color vision, and the ability to adjust focus. SELECTION PROCESS: City of Airway Heights employment application with resume attached. Rating of education and experience. Oral interview and reference check. Criminal History Background check. ORIGINATION DATE: January 14, 2019 EEO CATEGORY:  Service Worker  STATUS: Non-Exempt The statements contained herein reflect general details a necessary to describe the principle functions of this classification, the level of knowledge and skills typically required and the scope of responsibilities, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance workload. This job description does not constitute an employment agreement between the City and the employee and is subject to change as the needs of the City and requirements of the job change.