Quality Manager

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Summary The Quality Manager leads the Quality Assurance and Quality Engineering functions in Colorado and reports to the Director of Global Quality. Under the guidance of the Director of Global Quality, the Quality Manager is responsible for assessing the current Quality Management System and driving improvements to ensure an effective, best-in-class QMS meets regulatory and industry standards. They utilize an extensive set of quality skills to help drive continuous improvement, ensure the quality attributes of products are met, and develop highly skilled teams. They monitor quality metrics and report these up to senior management. They support second and third-party audits and inspections, testing review and disposition, and customer complaints and investigations. This role forms partnerships with plant leadership to drive the success of the organization. The Quality Manager oversees and manages the quality team in Boulder, which includes Quality Engineering and Quality Assurance for Sievers analytical instruments and consumables. The Quality Manager will be responsible for product and process quality, Root Cause Analysis (RCA), and corrective actions from manufacturing through customer issues in the field. Essential Functions & Responsibilities: - Build a high-performing quality team. Mentor, coach, train, and lead quality personnel. Perform administrative duties such as scheduling, performance reviews, hiring, budget, etc. - Identify and document risks and gaps for applicable regulatory, ISO, and/or customer requirements. Keep management informed about risks and critical non-conformities. Under guidance from the Director of Global Quality, assess, recommend, and establish an effective Quality Management System governing manufactured products and testing laboratories - Establish effective laboratory and quality processes to ensure the proper testing and release procedures are in place, including maintaining effective deviation, QOIs, and CAPA systems - Ensure that change control, standardization of work, training, deviations, CAPA, complaints, and audits serve organizational quality objectives and priorities. Author, revise, and update controlled documents, such as SOPs, forms, and charts - Ensure all requisite quality activities are executed as specified on time - Ensure proper maintenance and calibration of testing equipment - Oversee the review and disposition of non-conforming materials - Review controlled documents, change orders, NPI deliverables, test reports, etc., for Quality compliance - Ensure the preparation of clear, concise audit reports that mitigate identified risks and ensure appropriate corrective/preventive action plans are implemented to address gaps in systems/processes and/or risks - Ensure effective maintenance of Certifications and Standards, including timely responses to findings and opportunities for improvement - Manage change controls and variations as appropriate - Investigate customer complaints using systematic methods and properly identify root cause and associated corrective and preventive actions - Partner with the corporate regulatory team regarding changes in industry and regulatory standards and advise on business impact - Ensure readiness of all quality activities incl. audits and inspections - Influence multiple stakeholders across Quality, Supply Chain, Aftermarket, Technology, and Product Development & Application departments as well as Suppliers and Customers - Use a proactive mindset and ability to work with stakeholders to identify and resolve findings with solutions that are fit for purpose and ensure sustained compliance performance - Develop and report quality KPIs for instruments, consumables, and customer quality via a quality dashboard - Develop team skills to lead certification for ISO 9001, ISO 17025, ISO 17034, and ensure product regulatory compliance for all products in all target markets - Participate in proactive strategy development for the quality organization and innovate new ideas for quality improvement, reporting, compliance, and customer satisfaction - Coordinate quality improvement teams and mentor root cause corrective action investigations via a formal CAPA (Corrective Action Preventive Action) process - Interface with supplier quality management to drive supplier quality improvement - Assist the director of quality in development of operational and strategic plans for the quality organization, including budgeting, resource needs, blueprint development, and prioritization of key quality programs - Manage and mentor college interns Knowledge, Skills & Abilities: - Good knowledge of best Quality practices - Detailed knowledge of ISO 9001 standards and awareness of ISO 17025/17034 standards - Demonstrated knowledge of establishing risk-based analysis - Proficiency with auditing processes (both virtually and on-site) - Analytically minded - Good attention to detail - Excellent problem-solving skills - Superb coaching, development, and performance feedback skills - Ability to read, write, and converse in the English language - Must be able to follow ISO, PPE, and company safety policies in the performance of job duties - Customer site visits are required to observe implementation and use of analytical instrument products - Must be able to travel domestically 10% to customer or other company sitesEducation & Experience - Degree (BSc or MSc) or equivalent experience in a relevant technical field (chemical, mechanical, electrical, microbiology, or biomedical engineering) - Minimum of 5 years working with ISO 9001, regulatory, testing, and manufacturing requirements - Specific experience with ISO 9001, ISO 17025, and ISO 17034 - Demonstrated knowledge and experience in performing ISO audits - Continuous improvement, total quality control, and Lean Six Sigma experience - KPI and dashboard development and reporting experience - Experience with manufacturing analytical instrumentation - Prior experience with hosting regulatory inspections and development of CAPAs to address findings and preparation of formal responses - Prior experience in calibration and testing of analytical instruments and testing of reference - standards - Understanding of corporate governance processes - Working understanding of R&D and New Product Development practices and requirements - Demonstrated application of continuous improvement, change control, and risk assessment At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers, and because our people are our greatest assets, we also offer competitive compensation and benefits that include: Compensation: The compensation range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $115,000.00 - $135,000.00 USD in addition to an Annual Incentive Plan bonus. Benefits: Medical, Dental, & Vision Insurance Starting Day 1!  Life Insurance Paid Time Off  Paid Holidays Parental Leave 401(k) Plan Flexible Spending & Health Savings Accounts AD&D Insurance Disability Insurance Tuition Reimbursement We also offer... Opportunity for advancement. A place to build a career! Training in valuable skills Opportunity for new challenges. We’re growing! Strong leadership team! This position is expected to stay open until December 5, 2026. Please submit your application by this date, to ensure consideration. As an inclusive company, Veolia is committed to diversity and considers all applications equally, without discrimination. ****Applicants are required to be eligible to lawfully work in the U.S. immediately; the employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity**** Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company, and no fee will be due. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.