Customer Service Support Associate

MUCH PROSPERITY TRADING INTERNATIONAL, INC. (MPTII) is one of the best suppliers and distributors of value-for-money household products in the Philippines. It all began in 1958 as a sole proprietorship type of family business in Binondo, Manila. Now, more than five decades and three generations later, Much Prosperity Trading expanded as a corporation under the name, “Much Prosperity Trading International, Inc.” on January 25, 2010. With over 50 years in the industry, MPTII is on its way on becoming the best of the best - with products at par with global standards, more professionalized systems, and empowered people.  Our House Brand Omega is MPTII's House Brand. Our long tradition, experience, and passion for innovation drive us to develop new products for the Filipino market. Our products have been carefully developed through a product development system and well-packaged to suit the dynamic needs of Filipino families. - Monitor and process all purchase orders (PO) received from customers and accounts - Make sure orders are processed within the agreed turnaround time (SLA) - Coordinate with the Sales team to make sure orders match agreements with customers - Work with the Inventory and Demand Planning teams on out-of-stock items that already have POs - Coordinate with Warehouse (quality check, picking, and tagging) and Logistics to plan the fulfillment and delivery schedule - Schedule deliveries so orders go out on time - Work with Accounting for the delivery receipts (DR) and invoices - Monitor returned items (RTV) from customers, from the time of return until reconciliation - Keep a daily report of deliveries versus POs received - Answer customer questions on order status, delivery schedules, and product availability - Follow up on delayed, incomplete, or incorrect orders until resolved - Bachelor’s degree in Business Administration, Marketing, Management, Supply Chain, or a related course - Experience in customer service, order processing, sales support, or logistics coordination is an advantage (fresh graduates are welcome for Associate level) - Detail-oriented and accurate with documents like POs, DRs, invoices, and return documents - Good communication and follow-up skills, in person, by phone, and in writing - Able to work with different teams and handle multiple orders and deadlines - Skilled in Microsoft Excel or Google Sheets - Experience with SAP or other ERP systems is a plus - Willing to work in a fast-paced environment