IT Desktop Support Specialist - Fully Remote

IT Desktop Support Specialist – Fully Remote Superior Executive and Legal Recruiting is conducting a confidential search for an IT Desktop Support Specialist on behalf of a well-regarded legal services company. The Opportunity Working alongside the company's Head of IT, you will be the first point of contact for technology needs across a fast-paced legal environment. You will keep attorneys and staff productive by resolving issues quickly, with the discretion that confidential client work requires. Key Responsibilities - Provide first-line remote support by phone, email, chat, and ticketing system, resolving or escalating issues promptly - Configure, deploy, and troubleshoot laptops, peripherals, and mobile devices for remote users - Support Windows, Microsoft 365, Active Directory, VPN, and video-conferencing tools - Support legal technology such as document management, e-discovery, and time and billing applications - Manage onboarding and offboarding: accounts, access, and equipment - Reset passwords and manage multi-factor authentication under established security procedures - Document solutions and maintain the knowledge base, following firm policies on confidentiality and data security Qualifications - 2+ years of desktop or help desk support experience; law firm or professional services background preferred - Working knowledge of Windows, Microsoft 365, Active Directory, and ticketing systems - Strong troubleshooting skills and a patient, client-first communication style - Sound judgment and a strong commitment to confidentiality - Self-motivated, with a reliable home office and internet connection - Preferred: legal technology experience, endpoint management (e.g., Intune), CompTIA A+ or Microsoft certifications All resumes will be kept strictly confidential.