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Candidature spontanée
Amsterdam, Nordholland, Niederlande · On-site · freelance · Customer service
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About the role
Communicate with customers via live chat or video calls to answer questions and troubleshoot problems.
Handle complaints, provide appropriate solutions and workaround alternatives within the SLA time limits.
Demonstrate and assist customers with using product features and functionalities.
Stay up to date and educate customers about new features.
Follow up with customers to ensure resolution and satisfaction
Contribute to team projects by accomplishing related tasks as needed.