Central Scheduler

Central Scheduler Job Type: Full-Time, Exempt Pay: $60,000-$65,000 Location: Remote – must be located in either PST or MST Role Duties: - Execute accurate, timely scheduling of clinicians and Developmental Paraprofessionals (DPPs) to support ongoing services, evaluations, and reassessments. - Adhere to scheduling protocols, service delivery requirements, and provider availability rules. - Maintain up‑to‑date schedules, time blocks, and session details, ensuring alignment with authorization limits, session types, CPT codes, and documentation requirements. - Respond quickly to schedule changes, cancellations, and urgent coverage needs while minimizing service disruptions. - Identify scheduling gaps or potential conflicts and escalate issues to the Director as needed. - Ensure accuracy and consistency of data within scheduling platforms, EMR systems, and workforce tools. - Conduct routine reviews of schedules to verify completeness, accuracy, and compliance with internal standards. - Support continuous improvement by providing feedback on system workflows, recurring issues, and operational bottlenecks. - Align client needs with Clinical Lead and Developmental Paraprofessionals (DPPs) availability to optimize caseload distribution and productivity. - Assist with monitoring utilization trends, staffing changes, and capacity constraints across assigned regions. - Work closely with the Central Scheduling Director to forecast coverage gaps and inform resource planning. - Serve as a primary point of contact for scheduling questions from Clinical Leads, Developmental Paraprofessionals (DPPs), operations partners, and client‑facing teams. - Communicate professionally and proactively with families regarding scheduling changes, availability, and service coordination. - Collaborate with Clinical, Operations, and Administrative teams to ensure schedules support high‑quality service delivery and client experience. - Participate in team meetings, training updates, and workflow alignment initiatives. Qualifications: - 2+ years of scheduling or coordination experience within healthcare, human services, or another high‑volume, service‑based environment. - Strong understanding of scheduling dynamics, provider availability management, and client‑service workflows. - Proficiency in scheduling platforms, EMR systems, and operational tools (experience in multi‑site or large health systems preferred). - Bilingual proficiency is preferred. - Excellent communication, customer service, and relationship‑management skills. - Strong organizational skills with the ability to manage competing priorities in a fast‑paced setting. - High attention to detail and commitment to data accuracy. - Ability to collaborate with cross‑functional teams and adapt to evolving operational needs. Benefits: · Medical, Dental, Vision Insurance · Employer-paid Life & Disability Insurance · Flexible, Paid Time Off · Paid Parental Leave · Paid Holidays · Paid Sick Leave · 401k with Employer Match · Technology Stipend · Pet Insurance · Referral Program · Amazon Medical One (24/7 Virtual Telehealth via App)