General Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This role sits at the intersection of strategy, operations, and partnership management within a fast-growing tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it! Who You Are: - Strategic leader with 6+ years of experience, with a track record of driving strategy and leading complex operations; Bachelor’s degree required - Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility - Savvy and tactful communicator: you intuitively find the right tone in every situation - Foster a culture deeply committed to providing a world class customer service experience - Strong analytical thinker who uses data to guide strategy, not just report outcomes. - Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading teams - Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly - Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility - Problem solver; you don’t accept the status quo and are always looking for creative solutions What You'll Do: - Own and manage the end-to-end operating strategy of Via’s services on behalf of our partner. - Manage the financial performance of the service, including managing P&L, forecasting budgets, and driving strategy to improve profitability and efficiency. - Develop and continuously refine operating plans, staffing models, and scheduling strategies for a 24/7 operation. - Partner cross-functionally within Via to lead initiatives that improve efficiency, reliability, and customer experience. - Serve as the face of the operation, building trusted relationships with drivers, customers, community stakeholders, and local partners. - Drive continuous improvement by defining KPIs, analyzing performance trends, and translating insights into action on a weekly and monthly basis. - Prepare and present reports that communicate performance, risks, and opportunities to internal and external stakeholders. - Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations. - Travel to and from DFW as needed Compensation and Benefits: - Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable - Salary Range: $140,000 - $190,000 per year + RSU package - We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. Ready to join the ride? Via is an equal opportunity employer.