Bilingual Warehouse Network & Operations Manager

Responsibilities: 1. Warehouse Network Planning & Total Cost Optimization - Lead the assessment of logistics flows among manufacturing facilities, ports, border crossings, warehouses, and customers, and evaluate warehouse locations, service coverage, SKU allocation, and replenishment rules. - Optimize warehouse nodes and resource allocation, with particular focus on shared warehousing requirements between manufacturing operations in Mexico and local subsidiaries across the region. - Reduce redundant warehouse locations, unnecessary inter-warehouse transfers, and inefficient handling or transshipment activities. - Partner with Transportation Management and Logistics Cost Management teams to improve regional network efficiency and reduce total end-to-end logistics costs. 2. Warehouse Space Utilization Optimization - Partner with the Headquarters Customer Delivery Center to leverage warehouse management best practices from China and other international markets. - Evaluate racking configurations, stacking methods, storage and operational zoning, and inbound/outbound dock arrangements based on product characteristics, inventory profiles, and seasonal demand fluctuations. - Improve effective storage capacity and warehouse space utilization while ensuring compliance with safety and product protection requirements. 3. Warehouse Operational Efficiency Improvement - Analyze effective storage capacity, storage cost per unit of volume, and labor productivity to identify operational bottlenecks within warehouses. - Optimize storage location assignments, material handling routes, workforce scheduling, and equipment utilization. - Drive the implementation and replication of proven operational practices across the region to increase warehouse throughput and reduce handling costs per unit and per unit of volume. 4. Warehouse Operating Standards - Develop and implement standardized regional processes for receiving, put-away, storage location management, cycle counting, picking, verification, loading, and returns. - Establish product-category-specific requirements for clamp handling, material movement, stacking, and packaging protection based on product and packaging specifications. - Lead implementation, training, and compliance reviews to reduce handling-related product damage and improve warehouse operational quality. 5. Inter-Warehouse Transfer Management - Establish inventory allocation principles across warehouses in each country and partner with the Customer Delivery Center, IT, and relevant business teams to continuously improve inventory allocation and replenishment rules. - Standardize the assessment, approval, and execution process for inter-warehouse transfers. - Reduce unnecessary transfers caused by inefficient inventory allocation and minimize incremental transportation, handling, and warehousing costs. 6. Category B Inventory Management & Disposition - Partner with Planning, Finance, R&D, manufacturing facilities, and other relevant functions to define Category B inventory, identification criteria, and ownership responsibilities. - Establish and improve the end-to-end process for identification, segregation, disposition approval, and clearance, including clear timelines and accountability. - Work with Sales, Product, and Service teams to execute approved disposition plans and track progress. - Verify physical inventory disposition, system status updates, and storage capacity release to reduce Category B inventory levels and associated warehouse capacity consumption. 7. Inventory Quality & Outbound Delivery Management - Strengthen regional inventory management standards and oversee cycle counting, physical-to-system inventory reconciliation, variance investigation, and corrective actions. - Standardize processes for damage documentation, evidence collection, and claims management. - Establish requirements for order staging, outbound verification, loading, and handoff to carriers. - Drive timely and accurate outbound execution across business units and collaborate with Transportation Management to reduce truck waiting time, customer delivery refusals, and warehouse-related customer penalties or chargebacks. 8. Warehouse Service Provider Management & Operational Improvement - Establish standardized regional evaluation criteria and performance scorecards for third-party logistics providers (3PLs). - Develop structured processes for corrective actions, resource adjustments, performance improvement, and provider replacement when necessary. - Lead warehouse efficiency and quality improvement initiatives and validate both on-site execution and measurable operational results.    Requirements: - Bachelor’s degree or above in Logistics, Supply Chain Management, Industrial Engineering, or a related field, or equivalent relevant professional experience. - 7+ years of experience in warehousing and logistics, including at least 3 years of experience in warehouse network planning, third-party logistics (3PL) management, or multi-site warehouse operations. Experience in home appliances, consumer durables, or other bulky-goods warehousing is preferred. - Strong capabilities in warehouse network planning, storage capacity analysis, warehouse sourcing and bidding, process optimization, and rate/cost analysis, with the ability to evaluate warehouse solutions from both service and cost perspectives. - Solid knowledge of Warehouse Management Systems (WMS), inventory counting and control, material handling equipment, operational productivity, and quality management. Experience with warehouse start-ups, relocations, consolidations, or network restructuring projects is preferred. - Strong data analysis, on-site operational diagnosis, and cross-functional project management skills, with demonstrated ability to implement standardized processes and replicate best practices across multiple operations. - Professional working proficiency in both Chinese and English. Experience coordinating cross-border operations across the U.S., Mexico, and Canada, or proficiency in Spanish, is preferred. - Ability and willingness to travel to warehouses and manufacturing facilities across the region as business needs require to conduct operational assessments, diagnostics, and continuous improvement initiatives. Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.