Senior Business Analyst

About us At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the role The Senior Business Analyst at ShipStation Global will own revenue analytics end to end and act as a trusted partner to Finance, Strategy, and other business teams. You'll dig into the numbers to understand what's driving performance, turn complex data into clear decisions, and proactively bring forward insights and proposals that shape our strategy across ShipStation Global brands. We're looking for an energetic self-starter who doesn't wait to be asked: someone who spots issues and opportunities early and takes the lead on addressing them. You'll also mentor analysts and lead cross-functional initiatives that strengthen our data assets and analytical capabilities. About the team The BI team supports key business decision making through the delivery of actionable insights based on accurate data to stakeholders across the ShipStation Global e-commerce products. We work closely with internal teams to define and refine KPIs, set goals against them, measure performance, and recommend (and, when applicable, implement) actions to drive improvement. The team leads the delivery of both standardized and ad-hoc reporting, analysis, and insights to drive business decisions. What will you be doing? - Own revenue analytics with Finance – lead revenue analysis, forecasting support, and performance insights that shape strategic and executive decisions. - Lead stakeholder alignment across engineering, Finance, and the business, translating complex needs into scalable, data-driven solutions. - Architect reporting systems and dashboards – from tactical to executive level – and set standards for how revenue is reported across Auctane's brands. - Define and govern data feeds from internal systems and external partners, ensuring reliable, consistent pipelines for KPI tracking. - Drive analytic work end to end, from framing the problem to delivering actionable insights and recommendations. - Mentor and develop analysts through code reviews, guidance, and sharing best practices. - Champion analytics adoption by delivering high-impact reports, running training, and advocating best practices in reporting and data visualization. - Apply a strategic mindset to simplify complex challenges with innovative, scalable analytics solutions. What are we looking for? - 6+ years in data-driven environments with expert SQL and a track record of turning complex datasets into clear business insights. - 4+ years in analytics roles focused on revenue and product analysis, or supporting teams like Finance, Support, Product, Marketing, etc. - Proven experience designing dashboards and reporting frameworks for Executives and Analysts. - Experience leading projects and influencing senior stakeholders without direct authority. - Experience mentoring or coaching other analysts. - Strong eye for detail and a bias for delivering results quickly. - Comfortable in a highly collaborative, consensus-oriented environment. - Excellent written and verbal communication, including explaining technical concepts to non-technical audiences. - Data visualization and storytelling: turning complex data into clear insights. - Ability to work cross-functionally to understand and deliver on business needs. - English fluency is required What will make you stand out? - Experience building revenue models, forecasts, or financial KPI frameworks. - Strong track record of learning new tools, technologies, and frameworks. - Experience with version control tools such as GitHub for collaborative analytics development. - Experience setting data governance or semantic-layer standards. What do we offer? - 💸 Clear and transparent compensation plan. The salary range goes from 47000 to 56000. We will discuss the indicated range with you in the first recruiting call to ensure that we are on the same page. - 💰 Flexible salary benefitsSave on personal income tax with Cobee for expenses like transport, restaurants, and kindergarten. - 🩺 Private health insuranceFree for all employees via Cigna, plus we cover 50% for your family members. - 🌅 Generous time offEnjoy 26 days of holiday per year (23 base days + your 🎂 birthday off, Christmas Eve, and New Year’s Eve). - 💻 Your gear, your choiceWhether you prefer Mac or Windows, or need an extra screen, we’ll make sure you’re set up for success from day one. - 🗓️ Annual Salary ReviewWe’re committed to recognizing your professional growth. Every year, we review salaries to reflect your individual development, achievements, and impact on our business success. - 📙 Grow your skillsWe offer up to €800/year in training (certifications, conferences, workshops) to boost your growth—both technical and personal. - 📺 Learning resourcesAccess internal and external training, including platforms like LinkedIn Learning, completely free. - 🧘‍♂️ Holistic wellness programIncludes access to Wellhub, Curalinc (psychological support), Rocketlawyer (legal advice), and regular health webinars & challenges. - 😊 Volunteer dayTake one day off a year to volunteer and give back. Bonus points for sharing pics on Slack! - 👩‍⚕️ Free therapy vouchersBecause your mental health matters. - 🏐 Health & wellness supportGet up to €55/month to cover your gym or fitness classes (yoga, boxing, pilates, etc.). - 🗺️ Weekly language classesImprove or learn a new language (English, Spanish, French, Italian, or German) in small groups with expert instructors—on us! - 🏥 Time for healthGet 8 hours per year for personal medical appointments and 10 hours per year to support your family’s medical needs. - ⚖️ Work-life balanceWe’re flexible and people-first. We know life happens, and we aim to make work work for you. - 💜 Inclusive, upbeat cultureNo suits here—just a welcoming, casual, and respectful space where diversity is celebrated, and you can be your full self. - 🌍 A global, multicultural teamWe’re made up of 20+ nationalities, speaking 10+ languages. All communication is in English, so everyone’s included. - 📦 Packlink Pro discountEnjoy 99% off your personal shipments using our platform. - 🔗 Referral bonusesKnow someone amazing? Earn €1K–€3K when you refer candidates we hire—depending on the role. - 🏢 Central Madrid officeWhen you want a change of scenery, drop by our office in the heart of Madrid—free snacks and drinks included! - 🏟️ Team eventsWe work hard and play hard with regular team-building activities and meetups. -