Warehouse Specialist 🇪🇸 Guadalajara

E-commerce is booming, but independent brands still struggle to match the flawless logistics of giants like Amazon. At Bigblue, our mission is to change that. We help brands by democratising world-class operations, so they can scale faster while delivering a five-star customer experience. Since 2018, we have built a technology-driven logistics platform that serves more than 500 brands, from fast-growing DTC players to global names such as MUJI, Aigle, Scuffers and Cabaïa. With more than 110 employees in Paris, Madrid and London, our own WMS (Warehouse Management System), Atlas, and a network of 7 warehouses across Europe, we are solving logistics challenges that others haven’t dared to take on, making fulfillment faster, smarter and more sustainable. Backed by more than $20 million in funding and trusted by the new generation of e-commerce leaders, we are growing fast: from 10 million orders in 2024 towards an ambitious enterprise expansion. The road ahead is bold, and we are looking for the right partner to help us lead it. About the role 🚀 Bigblue is looking for an experienced, results-driven Warehouse Specialist to coordinate our warehouse. This role is a key function within Bigblue’s Operations team, helping us deliver an exceptional experience to our customers. - Teamwork and process improvement - Warehouse control (dashboard management): monitor the warehouse incidents and metrics dashboard, which tracks critical issues and exceptions. Address and resolve escalated issues promptly, keeping the impact on warehouse operations and merchant satisfaction to a minimum. - Analysis and research: carry out research and gather information as requested to support decision-making, or retrieve relevant data from internal systems or external sources. - Data verification: regularly review data in our internal tool, Metabase, to ensure accuracy and completeness, and track KPIs to flag when the warehouse is at risk of missing its daily SLAs. Make sure the daily warehouse tasks are completed. Identify and fix any data discrepancies or issues, working with the relevant internal teams. - Anomaly management: identify and investigate any anomalies or discrepancies in warehouse operations, such as inbound conditions not being followed, inventory discrepancies or process deviations. Implement corrective actions and share findings with the appropriate stakeholders. - Operational responsibilities - Manual work and imaging: carry out manual tasks as required by our customers and our needs. Capture and document visual information through photographs as needed. This may include recording damaged products, documenting product condition or providing visual evidence for quality control purposes. - Stock control: regularly carry out stock checks, cycle counts or physical inventory audits to ensure accurate stock levels. Identify and investigate any discrepancies, implementing corrective actions as needed. - Packaging allocation: coordinate and manage the allocation of packaging materials to ensure orders are packed efficiently and accurately.