Workplace Experience Manager

WE’RE ON A MISSION TO BACK THE UK’S SMALL BUSINESSES LIKE NO ONE ELSE 🚀 Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 Come and join a mission that matters! [Read our Impact Report https://www.fundingcircle.com/uk/impact] | [See our Trustpilot https://uk.trustpilot.com/review/fundingcircle.com] THE ROLE ⚡ 📍 London (Hybrid) | 🤝 5 days in the office | 💰 Competitive Salary + Benefits As our Workplace Experience Manager, you will ensure the office is a safe and engaging environment for our Circlers (how we refer to our colleagues!). Working closely with the Head of Workplace Services, you will be a resource and connection point for all our Circlers. Culture is at the heart of Funding Circle and our Workplace Experience Manager will play a pivotal role in driving engagement and curating and planning in-office and virtual events. Please note: this role requires 5 days per week on-site - Act as the welcoming face and host of our London HQ; curating a warm, vibrant, and inclusive environment for Circlers and external guests - Drive the internal culture, facilitating team engagement across the business and fostering a strong sense of community & collaboration - Conceptualise, plan, and execute a diverse social calendar featuring both in-office and virtual events. Partnering with Circler Groups to ensure visibility and consistency of ERG related activities - Coordinate the workplace experience for new joiners and leavers, including welcome swag, and access passes - Manage the workplace help desk via Jira Service Management (averaging ~100 tickets per month), resolving queries quickly and maintaining high colleague satisfaction - Oversee meeting room booking schedules, day-to-day kitchen provisions, office catering, and hospitality setups for client visits and internal company gatherings - Manage office stationery, corporate merchandise/swag inventories, and courier and postal services - Maintain up-to-date compliance records and relevant training provisions across fire safety, manual handling, and first aid certifications. Oversee Display Screen Equipment (DSE) assessments and coordinate reasonable workplace adjustments for colleagues - Partner with the Workplace Services Manager on statutory compliance and core FM areas, including electrical safety, fire drills, and routine audits. WHAT WE’RE LOOKING FOR 🌱 We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day. - At least 3 years of experience in workplace experience, front-of-house operations, facilities management, or corporate hospitality - Understanding of core FM compliance requirements (e.g., fire safety protocols, electrical safety checks, manual handling, and DSE) - Strong initiative and resourcefulness; taking full ownership of projects, and thriving in a dynamic environment - Creative problem solver capable of translating colleague feedback and operational data into scalable workplace processes. Dedicated to treating colleagues like valued customers - Comfortable utilising modern workplace tools, ticketing systems (such as Jira), access control software, and digital signage platforms - Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity - Confident using approved AI tools safely and effectively to enhance your output and find a better way of working We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you. WHY JOIN US? 💜 We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us! Our Circler Proposition focuses on five areas: - Flexibility: We provide a benefit allowance you can tailor to your own life and family. - Health: This includes private medical and dental, health assessments, and access to a digital GP. - Wealth: We offer life assurance, share schemes, and financial coaching. - Development: You get a dedicated annual learning allowance to help you level up. - Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans. We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family. READY TO JOIN A MISSION THAT MATTERS? WE’D LOVE TO CHAT!