Sr Voice Engineer

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom’s areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Sr Voice Engineer On behalf of our client, Procom Services is searching for a Voice Engineer for a contract opportunity in Durham, NC. Sr Voice Engineer Job Details - Demonstrated skills on Avaya systems, which includes. - Avaya Communications Manager 5.2.1, or higher. - Avaya Modular Messaging voice mail system. - Avaya AES servers - Avaya SES server - Avaya System and Session Manager - Avaya SIPERA SBC or other SBC’s - Avaya G860/ Audio Codes. - Avaya AES servers. - Nectar, or other VoIP monitoring tools - Infortel, or other CDR - Polycom, Lync, or other audio conferencing systems. Sr Voice Engineer Mandatory Skills - Develops and maintains appropriate vendor and internal/external customer relationships - Provide 1st, and 2nd level technical support for integrated voice systems and networks. - Maintains high level of expertise in current and emerging technologies - Create telecom documentation, defining equipment and circuit inventory. - Participates in ensuring that customer requests via the ticketing system are managed to closure. - Complies with all standard internal controls and processes. - Delivers results in support of achieving the organization’s Service Level Agreements. - 5+ year’s professional level experience maintaining and troubleshooting Avaya CM and other related Avaya systems. - Performs programming, for ARS, AAR, Route patterns. - Adding Avaya 9650 hardphones, and One-x Commuicator Softphones. - Adding voice mail boxes in Avaya Modular Messaging system. - Know how to program and install DS1, Medpro, CLAN, and VAL circuit packs. - Be able to perform firmware upgrades to circuit packs. - Must know about TDM, Pri, and SIP Trunking. - Must know how to build Trunk Groups, Signal Groups, and DS1 programming. - Should know how to troubleshoot analog, modem, and fax lines. - Hands on knowledge with patch panels, cross connects, and punch down blocks. - Circuit packs, and G650 power supply replacement. - Know how to program phones features such as call forward, EC500, abrv-dial, hunt groups, cov-paths, VDN, and Vectors. - Updates standard documentation templates. - Must be able to meet with all levels within ITS and LOB to present options and provide technical direction within established standards. - Vendor Management. - Experience managing dial numbering plans. - Extensive experience with Avaya ACD/PBX/VoIP. DS-0, DS-1, and DS-3 circuits, , CSUs, Modems, inband signaling, ISDN PRI, digital and analog trunking, and voice channel characteristics. Avaya CM Call-Center Administration. Avaya Border Controllers/Session manager. - Experience with VoIP systems. - Experience with PC based tools and products, MS Office products suite preferred. - Interpersonal, organizational, customer service, communications verbal skills. - Plus to have, but not required. Certifications on Avaya, ACIS, and ACSS. Sr Voice Engineer Start Date ASAP Sr Voice Engineer Assignment Length 6+ months All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.