Senior Manager, Workplaces

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A SENIOR MANAGER, WORKPLACES TO JOIN OUR ADMINISTRATION TEAM AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] You’re good at keeping everything running. What if you also got to design how it runs? M-KOPA serves 7 million customers and has unlocked $2+ billion in credit, and 86% of customers report a better quality of life. We have 2,300+ employees and 35,000 agents. Behind that scale sits a Workplaces function that has to be safe, dependable and audit ready. We’re hiring a leader to run it deliberately, as we prepare for our next stage of growth. What makes this different You’d own fleet, corporate travel, facilities, administration, meals, events and guest services as one function, with the strategy, standards and budget to match. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png] ABOUT US We foster a culture where commercial sharpness meets customer-centricity. Our team values data-driven decision-making, disciplined execution, and leadership that creates urgency without compromising customer trust. You'll be empowered to design campaigns, coach Team Leaders, improve processes, and drive conversion metrics that directly contribute to M-KOPA Uganda's growth and customer loyalty. Working at one of Africa's fastest-growing fintechs—recognized by the Financial Times four years running and TIME100 Most Influential Companies—your work impacts millions of Ugandan customers and the business that serves them. At M-KOPA, our Retention Manager isn't just a telesales manager—they're the architect of a high-accountability sales culture that protects customer relationships while consistently driving repeat business and revenue growth. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/32bbf28f-acec-4834-9151-f869212e2e45/Image%201%20woman.jpg] What you’ll do - Own the fleet programme, including the lease, own or hire decision and NTSA compliance, plus oversight of executive, Board and international travel. - Run HQ and warehouse facilities, office moves and fit-outs, and manage the budget, vendor contracts and cost savings across all of it. - Lead and develop the specialist leads, and move manual reporting onto dashboards and tools like FreshService, Dynamics, HiBob and Milo. What you bring - A degree in business, operations, facilities or hospitality management, or equivalent experience, plus an extensive track record in workplace, facilities, travel, fleet or administrative operations, including leading specialist teams. - Demonstrable experience with multi-vendor budgets, purchase-to-payment and accrual discipline, cost-based fleet and space decisions, and improving processes with data and technology. - Working knowledge of NTSA requirements, county permits, the Occupational Safety and Health Act 2007 and the Data Protection Act 2019, with strong discretion and a calm head in incidents. The reality check: it’s broad and it doesn’t switch off, and you’ll influence people without formal authority. If that sounds like home, let’s talk. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com http://m-kopa.com. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/369018b8-cf9c-49c7-95f1-1d414482ba57/B13.png] Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/481f6724-8375-4f39-b514-fbe00b8fc3b5/B13.png] Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.