Restaurant Captain

We are seeking a professional and customer-focused Restaurant Captain to join our team in Baghdad, Iraq. As a Restaurant Captain, you will play a crucial role in ensuring exceptional dining experiences for our guests while leading and supporting our service staff. - Oversee and coordinate all aspects of dining room operations - Lead, train, and motivate the service team to maintain high standards of customer service - Greet and seat guests, ensuring a warm and welcoming atmosphere - Manage reservations and handle special requests or complaints professionally - Collaborate with kitchen staff to ensure timely and accurate food service - Conduct pre-shift briefings and assign duties to team members - Monitor and maintain cleanliness and presentation of the dining area - Assist in menu planning and wine list development - Ensure compliance with food safety regulations and restaurant policies - Handle cash and credit transactions accurately - Prepare reports on sales, customer feedback, and staff performance - 3-5 years of experience in fine dining or upscale restaurants - Previous experience as a captain or in a similar leadership role - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Proficiency in restaurant management software - In-depth knowledge of food and beverage service standards - Ability to handle high-pressure situations and solve problems efficiently Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.