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Barrister Global Services Network

Technician Assignment Specialist

Hammond, LA, US · On-site · Full-time

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About the role

Customer Support
Barrister is a WBENC and NWBOC Certified Woman Owned Business.  Our Dispatchers advise the technician scope of work, tools needed, date and time of the call, include any site-specific information / instructions as well as negotiate payment terms. They ensure technicians have all documentation needed to successfully complete the service call and contact end-users to set and confirm appointments. To be successful in this role you will have: • Previous sales experience, collections experience or previous customer service experience. • Basic knowledge on how to operate a computer. • High energy, able to work in a fast-paced environment and possess the ability to learn quickly. • Ability to negotiate service repair opportunities and rate of compensation. • Strong phone skills. Must speak clearly; majority of time is spent talking on a telephone. • Strong written communication skills; must be able to convey information in an effective and efficient manner. • Attention to detail with serious proofreading skills. All your information will be kept confidential according to EEO guidelines.