Bilingual Call Center Representative

Barrister is a WBENC and NWBOC Certified Woman Owned Business.  •The candidate will be required to  provide superior customer service in a  contact/call center/help desk  environment through multiple channels  of correspondence.  •The candidate will be required to  handle questions and concerns with the  highest degree of courtesy and  professionalism.  •The candidate will be required to  communicate with end-users using web- based tools regarding navigation of  both government and non-government  applications in a leveraged  environment supporting one or multiple  queues/skill sets over various  accounts.  •The candidate will be required to  accurately document all correspondence  with end-users; thus a high  proficiency in typing and grammar is a  must.  •The candidate will be friendly, have  a passion for customer service  excellence, and enjoy helping people.  •The candidate will have a tactful  manner and ability to effectively deal  with difficult situations.  •The candidate will be required to  continually maintain a working  knowledge of  systems/applications/products serviced  by the leveraged contact center.  •The candidate will be required to  follow strict work instructions and  procedures that may vary by account.  •The candidate will be required to  adapt to continual changes to work  instructions and procedures on each  account.  •The candidate will be involved in  activities with contingent employee  agencies, as it pertains to their  role, on an as needed basis.  •The candidate may be involved with  training and development activities  with both new hires and peers, as it  pertains to their role, on an as- needed basis.  •The candidate may be involved with  quality monitoring and evaluation, as  it pertains to their role, on an as- needed basis.  •The candidate may be involved with  reports, documentation and knowledge  management, as it pertains to their  role, on an as-needed basis.  •The candidate may be involved with  workforce management functions, as it  pertains to their role, on an as- needed basis.  •The candidate may be involved with  social media activities, as it  pertains to their role, on an as- needed basis.  •The candidate will act as a role  model and may be involved with team  building and leadership activities, as  it pertains to their role, on an as- needed basis.  •The candidate must have an impeccable  attendance record and excellent work  ethic.  Required Skills & Training:  • Effective listening & comprehension  skills  • Ability to closely follow  instructions  • Outstanding verbal & written  communication skills  • Analytical & resourceful problem- solving skills  • Ability to research the facts &  analyze the situation before making a  decision  • Confidence in making & committing to  a decision  • Proper telephone etiquette  • Aptitude for learning & recalling  details  • Ability to prioritize & manage  multiple tasks to completion, in a  timely manner  • High level of accuracy & attention  to detail  • Computer literacy, technical  aptitude & familiarity with basic  office software systems  • Ability to work independently & in a  team setting  • Flexibility to work different shifts  with the possibility of overtime, when  needed  Additional skills, training and  experience is desired (but not  required) in any of the following  areas:  • A college degree is preferred, but  not required  Fluent/Bilingual-Spanish and English 35 WPM or greater-typing test All your information will be kept confidential according to EEO guidelines.