Technical Services Analyst

We are currently seeking Technical Services Analysts to join our team.  The position is a Full-Time position within our company. You enjoy job security with us. You will be joining a team of highly dedicated IT professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions. The fun, techy, things you’ll be working on - Monitoring of Network and Desktop Environments - Maintaining Desktops, Laptops, Tablets, and Smartphones - Assisting on IT Projects as required - Working with End-Users and Vendors to support applications and environments - Deployment and Management of Microsoft desktop Infrastructure - Routine Maintenance with desktops and end-users - Deployment of end-user Infrastructure - Supporting End-Users both remotely and on premise - Routine Network Maintenance in an Active Directory environment - Maintenance of Active Directory Environments including Group Policies - Deployment of Infrastructure improvements with Microsoft Operating Systems Some of the qualities we like to see in our team members - Two Years of experience with Windows Desktop Management is preferred - One Year of experience with MAC OS is preferred - Office 365 experience is preferred - Experience with Microsoft Active Directory is preferred - A Degree in Information Technology or Business Management is preferred - Having a worked in a highly motivated, fast-paced, critical support role - An excellent reputation for support to end-users must be demonstrated. - Excellent decision making and critical-thinking skills - An ability to work in a fast-paced and quickly changing environment - Excellent organizational and communication skills are required - Ability to meet deadlines with Projects and Assignments - Ability to learn and support new technologies and train others - Some regional travel maybe required – all expenses paid - Participate in an on-call rotation schedule - Must be an energetic and highly motivated self-starter - Must be self-motivated and have a positive attitude - Must be detail oriented - Must have the ability to multi-task - Must have excellent oral and written communication skills - Must have the ability to communicate effectively with others Stuff We Offer - Industry competitive salary based on education, capability, and experience. - Comprehensive Health Insurance - Prescription Coverage - Dental Coverage - Vision Coverage - Short-Term Disability - 401K Retirement Plan - Paid Time Off - Paid Training and Certification Testing  What You Should Know About Us An organization’s business model means everything; to Crossroads it means sound decisions, satisfied customers, and long-term revenue. Our business model is designed to anchor a sound foundation of job security, customer loyalty, and sound practices in areas of core competency. For our team members, it means a solid foundation for personal and professional growth and job security. - Steady double digit growth during the recent economic downturn - Above average performance review wage Increases - Teams of seriously awesome people - Seriously awesome work atmosphere  Crossroads Technologies, Inc. is a leading provider of Consulting, IT Management, Outsourcing, Integration, and Hosting services to a vast cross-section of Industries throughout the United States. Crossroads has been a staple in technology services since 1996. We are a customer centric organization with focus on building and maintaining relationships with customers and delivering the highest level of customer service to our clients. - Be part of professional team in a laid back, relaxed, business atmosphere. - Bring together unique skill sets that drive innovation and promote customer satisfaction. - We are a place to call home, where you can utilize your unique skill sets in an environment where forward thinking ideas are encouraged and put into motion to positively impact relationships. - You can settle in with an organization that has a proven track record for sound business decisions and solid business foundations since 1996. - You can contribute to an environment that promotes personal and professional growth as well as rewards hard work and continued success