Retail Transformation Analyst

Retail Transformation Analyst We are currently recruiting for a Retail Transformation Analyst to work based in Billericay, Essex on a full time, permanent basis. About DCK DCK is one of the world’s leading fashion jewellery companies, working with well-known retailers including River Island, M&S, Matalan, Next and Tesco. As we grow, we’re looking for a Retail Transformation Analyst to help shape our business systems roadmap, improve how we work and explore where AI and automation can make a practical difference. The opportunity Reporting to the Head of Business Systems & Transformation you’ll work with teams across DCK to understand operational challenges and turn them into clear requirements and practical improvements. You’ll help assess and shape technology enhancements, new solutions and integrations that support our wider transformation roadmap. This is a varied, hands-on role with exposure to retail operations, systems integration and new customer onboarding. From leading discovery workshops to supporting testing and go-live, you’ll help turn business needs into effective solutions. There’s scope to challenge established processes, contribute your ideas and see the impact of your work across the business. What you’ll do - Understand how teams work today and help design simpler, more effective processes. - Lead discovery workshops, gather requirements and translate business needs into clear functional, data, integration and process requirements. - Work with stakeholders to identify, assess and define business systems improvements and future technology requirements, contributing to the systems roadmap. - Define current and future ways of working where needed, identifying opportunities to simplify and standardise retail processes. - Own business analysis activities from discovery to solution design and business process definition. - Coordinate user testing and support go-live, adoption and ongoing improvements. - Identify practical opportunities for AI and automation, assessing their value, feasibility and responsible use. - Define system, data, integration and process requirements for onboarding new customers and business opportunities. - Review upcoming system releases and capabilities, identifying relevant opportunities and recommending improvements for DCK.