Business Operations Specialist

ANNA AUTISM CARE BUSINESS OPERATIONS SPECIALIST Remote (Philippines) | Full-time, US Eastern Hours $24,000 – $38,000 USD annually, commensurate with experience   ABOUT ANNA ANNA (Allied Network for Neurodevelopmental Advancement) is a high-growth, US-based startup providing ABA services to young autistic children (under age 6) and their families using a neurodiversity-affirming, Naturalistic Developmental Behavioral Intervention (NDBI) approach. We operate centers across Massachusetts and are scaling fast. We are building the operational backbone of a modern autism care company from the ground up, and we want operators on the team who are excited to build it with us.   POSITION OVERVIEW The Business Operations Specialist keeps ANNA's People function running day to day. Reporting to our Chief Operating Officer and working closely with our People Operations and Talent Acquisition teams, you'll own the operational side of the employee lifecycle for a growing workforce of Behavior Technicians (BTs), BCBAs, Clinical Directors, and the corporate team that supports them across our Massachusetts clinics. Three things define how you'll spend your time. First, People Operations execution: onboarding and offboarding, compliance tracking, and keeping our HR data in Rippling accurate and audit-ready. Second, recruiting operations support: posting roles, keeping our hiring pipelines clean, and making sure our recruiting data is accurate as we hire across clinical and support teams. Third, the long tail of operational projects and leadership support: the important work that doesn't fit neatly into any one job description but keeps a fast-growing company running smoothly. What makes this role different is the explicit expectation of AI fluency. You will be a heavy daily user of Claude and ChatGPT, building Projects, Cowork workspaces, and automations, connecting tools through MCP, and turning repetitive operational work into reliable, documented workflows. The right hire treats AI tooling as a force multiplier they reach for first, not as a novelty.   COMPENSATION & ENGAGEMENT Base Salary - $24,000 – $38,000 USD annually, commensurate with experience Engagement type - Independent contractor Schedule - Full-time, US Eastern Time business hours (approx. 9pm – 6am Manila) Time Off - Flexible PTO; US holidays observed Tooling - Full access to Claude, ChatGPT, and supporting AI tooling provided   WHAT YOU'LL DO EMPLOYEE LIFECYCLE & ONBOARDING - Own end-to-end onboarding execution: pre-boarding tasks, day-one welcome experience, equipment provisioning, system access, I-9 and eligibility documentation, benefits enrollment hand-off, and 30/60/90 check-ins - Own offboarding execution: separation logistics, system deprovisioning, exit interview scheduling and synthesis, return of equipment, and clean documentation RECRUITING OPERATIONS - Keep Ashby current as the source of truth for hiring activity: clean pipelines, templates, and approval flows, with data accurate enough to report on with confidence - Post and set up new openings across clinical and support teams, including job postings and interview plans in Ashby - Manage Indeed job postings and sponsorships: launch and refresh sponsored roles, monitor spend and applicant flow, and adjust based on what's working - Maintain our Open Roles Tracker so leadership always has an accurate view of every open position, its stage, and its owner - Build recruiting reports and automations that cut manual work for the Talent Acquisition team and give hiring leaders the numbers they need   HR OPERATIONS & COMPLIANCE - Maintain accurate, audit-ready employee records, files, and HRIS data; flag and resolve discrepancies before they become problems - Keep policies, handbooks, SOPs, and state addenda current and version-controlled; partner with employment counsel when policy changes are required - Support compliance workstreams including I-9 audits, ACQ accreditation documentation, training records, and required state and federal reporting - Serve as a reliable point of contact for employee questions during US business hours, knowing what to answer, what to escalate, and what to document   OPERATIONAL PROJECTS - Take on operational projects that don't yet have a clear owner: vendor onboarding and license tracking, internal events and offsite logistics, ad-hoc research, SharePoint and Company Hub upkeep, and document and SOP cleanup - Partner with Finance, IT, Clinical Operations, and external vendors so People processes plug cleanly into adjacent systems and don't create downstream rework - Be the person leadership trusts with ambiguous, time-bounded asks, the kind where someone says "can you figure this out by Friday" and it actually gets figured out   AI-NATIVE WORKFLOW BUILDING - Use Claude and ChatGPT daily as your primary thinking, drafting, and execution partner for emails, policy edits, summaries, data cleanup, candidate comms, meeting notes, and project planning - Build Claude Projects, Cowork workspaces, custom GPTs, and reusable prompts and skills that codify how recurring People Ops work gets done at ANNA - Replace manual, repetitive steps with well-scoped automations using Claude, ChatGPT, MCP, Zapier, Asana, SharePoint, Rippling, and Ashby - Document every workflow you build so anyone on the team can run it, and treat the workflow library as a product you own and improve   INTERNAL COMMUNICATIONS & DOCUMENTATION - Draft clear, warm, on-brand internal communications: onboarding announcements, policy updates, manager FAQs, and vendor comms - Maintain ANNA's internal knowledge base so that policies, SOPs, and 'how do we do X' answers are easy to find and trust   QUALIFICATIONS REQUIRED - 3+ years of experience in People Operations, HR coordination, business operations, recruiting coordination, or a closely related role at a fast-paced company - Hands-on experience running onboarding, offboarding, or HR administration in an HRIS - Strong daily, hands-on use of generative AI tools (Claude and ChatGPT preferred; Gemini or Copilot acceptable), beyond casual use; you can talk concretely about workflows you've built - Excellent written English; clear, warm, professional communication over email, Microsoft Teams, and shared docs - Proven ability to work full-time US Eastern hours from the Philippines with a stable, reliable home work setup - A high standard for accuracy and discretion with sensitive employee and company data   PREFERRED - Fluency with at least one major ATS (Ashby strongly preferred; Greenhouse, Lever, Workday acceptable) and at least one HRIS (Rippling, Gusto, Justworks, BambooHR, Workday, etc.) - Experience supporting US-based startups or scale-ups from the Philippines - Experience in healthcare, behavioral health, or another regulated industry - Familiarity with MCP servers, Claude Projects, Cowork, and stitching AI tools to systems like Asana, SharePoint, Microsoft 365, or Salesforce - Experience in a high-growth or scaling startup environment - Comfort with light SQL, spreadsheet formulas, or no-code automation tools (Zapier, Make, Airtable automations) - Experience drafting or maintaining HR policy documents, vendor contracts, or operational SOPs If you don't meet every preferred qualification, we still encourage you to apply.   IDEAL CANDIDATE You are a meticulous, mission-driven operator who thrives in fast-moving environments where the rules are still being written. You're equally happy running a clean onboarding for a new hire, getting a messy hiring pipeline back in order, picking up an ambiguous project that lands on a Wednesday afternoon, and shipping an AI workflow that turns a four-hour task into ten minutes. You take pride in never dropping a ball, anticipating the next thing before you're asked, and leaving every process you touch better than you found it. You're energized, not unsettled, by AI, and you see how much more you can do because of how you use it.   WHY ANNA? At ANNA, we are working to transform autism care by combining rigorous clinical training, compassionate family-centered practice, and neurodiversity-affirming approaches. Our NDBI model supports each child's strengths through play-based, developmentally informed care. People Operations is how we make sure the clinicians delivering that care have the clearest, calmest, most supportive working environment possible, and this role is one of the engines behind it. Learn more about us: https://annaautismcare.com/about-us/ Remote, Philippines-based, full-time US Eastern hours. ANNA Autism Care | Business Operations Specialist ANNA is an equal opportunity employer. We're committed to creating a diverse, inclusive, and supportive workplace. All qualified applicants receive consideration for employment without regard to race, color, national origin, age, disability, religion, sex (including pregnancy, sexual orientation, and gender identity), or any other characteristic protected by law. If you're passionate about our mission but don't meet every qualification listed, we still encourage you to apply. Your unique perspective might be exactly what we need.