Reservation Manager

We are looking for a Reservations Manager, who will be responsible for the following: - Direct, guide and train the Reservations team members on their core duties. - Achieving Reservation KPI for ALL membership enrollment. - Coach, motivate or discipline ambassador when necessary to achieve a successful and positive team environment - Focus on and assist in driving LQA, including reporting, training and development of all team members. - Close liaison with the Reservations and Revenue regional teams on availability, pricing and methodology. - Ensure stop sales on room types, market segments and rate levels are enforced with the team when directed by the hotel GM & Revenue Regional Director. - Ensure all arrivals are seamless by managing all arrival checks in conjunction with the reservations and front office teams. - Process and input reservations following hotel standard operating procedures. - Take direct reservations when necessary, including all Executive Office bookings. - Ensuring minimal open outstanding accounts for reservations. - Co-ordinate group reservations, ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates. - Maintain a positive selling approach to maximize yield in both occupancy and business forcasting.