Service Desk Analyst

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Service Desk Analyst based in the United States. The Service Desk Analyst will provide first-level technical support and customer service to users, helping resolve IT issues efficiently and professionally. In this fully remote, full-time role, you will serve as a key point of contact for associates and external users seeking technical assistance. You will troubleshoot hardware, software, access, and general technology-related questions through phone, email, and chat. The role requires strong problem-solving skills, attention to detail, and a customer-focused approach to every interaction. You will manage support tickets from initial request through resolution or escalation, ensuring accurate documentation and appropriate prioritization. This is an opportunity to contribute to a positive user experience while developing your technical knowledge in a collaborative service desk environment.