Senior Analyst, Customer Success Operations

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Analyst, Customer Success Operations based in the United States . This role offers the opportunity to serve as a strategic business partner to senior Customer Success leadership, driving operational excellence and performance across the customer lifecycle. You will support teams spanning Success Management, Professional Services, Organizational Change Management, and SaaS Delivery Management. By transforming complex business and customer data into actionable insights, you will help improve customer outcomes, strengthen retention, and reduce renewal risks. You will develop reporting frameworks, guide strategic planning, and provide leadership with clear visibility into business performance. Working across Customer Success, Sales, Subscription Management, Professional Services, and Operations, you will help improve processes and align teams around shared priorities. This position is ideal for an analytical and commercially minded professional who can influence decisions, lead strategic initiatives, and support the growth of a customer-focused organization.