Head of Customer Success

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Head of Customer Success based in the United States. The Head of Customer Success will provide strategic leadership for a growing Customer Success organization serving Enterprise, Mid-Market, and SMB customers. Reporting to the VP of Customer Success, this high-impact role will shape the customer experience and drive adoption, value realization, stakeholder alignment, and retention. You will lead a team of Directors, Managers, and Customer Success Managers while developing scalable, outcomes-focused customer engagement strategies. Working closely with Sales, Product, Marketing, Operations, and Support, you will strengthen cross-functional collaboration and improve the customer lifecycle. You will also guide the evolution toward a trusted-advisor model, supported by data-driven processes, technology, and customer insights. This is an opportunity to influence business performance through stronger customer relationships, measurable value, and sustainable retention.