Customer Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist based in the United States. As a Customer Support Specialist, you will play a key role in managing dealer relationships and ensuring customers receive maximum value from digital products and services. You will oversee a portfolio of dealer accounts, monitor program performance, and proactively identify opportunities to improve customer satisfaction, engagement, and retention. Working closely with partner managers, dealers, vendors, and internal teams, you will coordinate solutions and ensure customer requests are handled efficiently. You will also manage account information, process program enrollments and changes, and maintain accurate records using tools such as Salesforce CRM and Microsoft Excel. In addition, you will contribute to onboarding activities, operational reporting, and continuous process improvements. This fully remote opportunity offers a collaborative environment where strong communication, organization, and customer-focused problem-solving make a meaningful difference.