Customer Support Associate

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Support Associate based in the United States. The Customer Support Associate will play an important role in delivering a reliable, high-quality experience for customers using a technology platform designed to improve parking management for residential and commercial properties. Reporting to the Senior Manager of Support Operations, you will help meet customer service-level agreements while supporting existing properties and onboarding new customers. You will handle high volumes of customer inquiries, resolve operational issues, and identify opportunities to improve support processes. Working closely with the Operations team, you will help ensure that properties run smoothly and that customers receive timely, effective assistance. This is a hands-on opportunity in a fast-growing startup environment that values initiative, accountability, and practical problem-solving. The role is fully remote, with a preference for candidates in the Pacific time zone who can accommodate evening and weekend schedules.