Customer Phone Support Agent

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Phone Support Agent based in the United States. The Customer Phone Support Agent serves as a primary point of contact for customers, providing timely and accurate assistance throughout the customer journey and order lifecycle. In this role, you will handle phone inquiries, address technical and manufacturing-related questions, and help customers identify suitable materials and production processes. You will review technical requirements, support order-related troubleshooting, and ensure customers receive clear guidance and consistent communication. Working closely with customer support and internal production teams, you will help resolve issues efficiently while maintaining ownership of each interaction through resolution or escalation. This remote position requires strong communication skills, technical curiosity, and the ability to deliver excellent service in a fast-paced environment. Phone support remains the primary responsibility, with additional duties assigned during periods of lower call volume.