Customer Experience (CX) Analyst

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Experience (CX) Analyst based in the United States. The Customer Experience (CX) Analyst will help improve customer support experiences by turning feedback and operational data into actionable insights. In this full-time, remote project-based role, you will lead voice-of-customer measurement and analyze customer interactions across multiple support channels. You will identify trends, friction points, and root causes through surveys, open-text feedback, and ticket data. By building clear dashboards, mapping customer journeys, and conducting research, you will help teams understand where improvements will have the greatest impact. You will collaborate with support, product, content, and analytics teams to turn recommendations into practical changes and measure their effectiveness. The role also offers opportunities to apply AI and large language model tools to enhance research, insight generation, and self-service capabilities.